Vsserv And Automotive Wolf

Here's a good one for you, Dan.

I've used Bitdefender products for a couple of years now. Liked it. Purchased 2011 Total Security and everything is great. All my programs started up great and run without a problem.

Then I wanted an automotive maintenance software program. I found "Automotive Wolf" and liked it. Downloaded the trial version and it ran flawlessly. Paid for the license key. Entered the key. Tried to run it and it would be so slow, it was unbearable. Informed their tech support of the problem and we went back and forth with emails and files. To make a long story short, I started up my Task Manager and saw that when I was starting up Automotive Wolf (AW), Bitdefender's vsserv.exe was running wild. (40-70% of my CPU usage). This was causing my AW program to be hampered in starting up and running. We decided that it was BD vsserv.exe that was the problem. The AW program ran great on another pc without BD.

Now the weird part.

I uninstalled my Bitdefender product. Now Automotive Wolf runs great. Reinstalled Bitdefender. AW runs great.......until............Bitdefender updates or gets updated. As long as Bitdefender never updates, AW runs great.

I've started up many other programs on my pc while running Task Manager with updated Bitdefender running, and they all start up and run fine. Vsserv stays low and is not a problem. But Automotive Wolf will be "devoured" by vsserv and takes forever to start up and run. Every click in the program takes a few minutes to take hold because vsserv is sucking the life out of my resources.

Why is it picking on Automotive Wolf and not the other programs?

I've replaced Bitdefender with a free program, Avast, and AW runs just fine.

Ok, I'm ready to jump through your hoops. <img class= " />

Thanks

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Comments

Varmit

I figured it out.

Thanks for all the help. NOT! :rolleyes:

unknown

Hello,

Sorry for my late response, been in vacation for few days. Do you still need assistance with the issue you posted ? Do you still have BitDefender installed ?

Can you please provide me with the following info:

- a download link for 'Automotive Wolf';

- any special features/options within the software that are unlocked if you buy it ?

- did you had the AVC option enabled ?

Kind regards,

Varmit

Sorry bout the snappy response, Dan. Didn't know you were on vacation. But your "fill-in" should have replied with something. It was actually an easy one to fix. I just had to research the help guide and figure it out. It had to do with the "exclusions" of applications. I had looked at that earlier, but it didn't work. So I figured I'd ask the support board. It was somewhere else in the Help section, that I didn't look into.

It works fine now and I will still use BD.

Thanks for "your" reply.

rootkit

As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

Thank you.