Cannot Enable Firewall
Previously my computer was infected by multiple viruses. 30 over files were infected and the Bit defender crashed. I posted on the forum (forum link http://forum.bitdefender.com/index.php?sho...p;#entry117022) to seek for assistance and @Cristi Raducu sent me a virus removal procedure via email. I managed to remove the infected files as instructed and reinstalled Bit Defender. Since then, however, I could not enable Firewall and log in to Facebook (only Facebook - I think Facebook crashed too). When I click to enable the firewall, it says "failed to communicate with Bitdefender service".
My processor details: Intel ® Core ™i3 CPU 530 @ 2.93 GHz
Ram: 2.00 GB
System type: 32-bit Operating System
Using Bitdefender 2010
Thank you for your assistance.
Comments
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Hello,
I have created a ticket on your behalf with ID: 201108161004502. Please check your email and let me know if the issue is resolved after following the suggested steps.
Looking forward to your answer!
Regards,0 -
Hello,
I have created a ticket on your behalf with ID: 201108161004502. Please check your email and let me know if the issue is resolved after following the suggested steps.
Looking forward to your answer!
Regards,
Hi Danny,
Thank you for your email. My Bit Defender internet security is now upgraded to the 2012 version. My firewall is now enabled. Thank you.
However, I still could not log in to Facebook. Kindly find attached the print screen of the error message when I tried to activate Bitdefender Safego. Your help is greatly appreciated.
Thanks,
cchaiyen
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Hi
As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.
Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.
Please check out this announcement:
http://forum.bitdefender.com/index.php?act...f=241&id=42
Thank you.0
