Update Always Fail
I use bitdefender total security 2012 and every time I update Bitdefender events always says that : "An error occured during update (-1011)" and it is still unresolved until now I have read all of the topics about update but there is still no solution, is there anotner update server?
Comments
-
Hello,
Try the following steps to trace router our update server:
1. Click on the START menu button then go to 'Run';
2. Open a command prompt by typing in the Run field 'cmd';
3. Hit 'OK';
4. In the new window type tracert upgrade.bitdefender.com > C:\upgradelog.txt and hit ENTER.
5. Look in your computer in the location below for the created file "upgradelog.txt" and attach it to this topic.
Location: C:\
Have you used 2011 before installing the 2012 version or any other previous BitDefender product ?
Regards,0 -
Hello,
I have just installed the 2012 version with no previous version on my PC and also gets the same update error -1011 -It seems as if part of the file downloads (looking at the download indicator), but then stops. See attachment for tracert results.
I have tried all suggested fixes on the website, to no avail.
Help!
Hello,
Try the following steps to trace router our update server:
1. Click on the START menu button then go to 'Run';
2. Open a command prompt by typing in the Run field 'cmd';
3. Hit 'OK';
4. In the new window type tracert upgrade.bitdefender.com > C:\upgradelog.txt and hit ENTER.
5. Look in your computer in the location below for the created file "upgradelog.txt" and attach it to this topic.
Location: C:\
Have you used 2011 before installing the 2012 version or any other previous BitDefender product ?
Regards,/applications/core/interface/file/attachment.php?id=8288" data-fileid="8288" rel="">upgradelog.txt
0 -
Hello,
Is the issue resolved or not ? If not please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?s=&...st&p=119338
Looking forward to your answer!0
