[solved]response From Bit Defender Support

yasha

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Phone numbers/ chat don't work ..

And i don't get answers on my mail.

yasha

When i bought my software i got the wrong language needed dutch or english not french.

+ because i left the site a few times because of pc troubles, it added stuff extra that i didnt needed when i bought it.

Was in a hurry because of possible crash.

yasha

I can't even see my new licenses yet on the site :x so atm worried if i got scammed ..

nikki605

What product did you buy?

Regards,

George R.

Hello yasha,

From your past purchase history and judging by your location, it seems that the new order was placed trough a 3rd party vendor, Eptimum

I have reopened your support ticket no. 201108211009717 and will contact you via email as soon as we receive the purchase information from Eptimum.

Let me know if you have have any other questions

yasha

What product did you buy?

Regards,

Bitdefender Internet Security 2012 - 3 werkstations- 1 year 33.40 €

download extention 1 year 3.30 €

Bitdefender Internet Security 2012 - 3 werkstations 2 year 41.76 € (this one i didn't needed )

left the site but when i made my new input it still was in it, it never got removed

and 2 extra problems i needed a english version not french not all people from belgium talk french

and i can't see my new licence when i look at my account. Only my old licenses.

George R.

Hello yasha,

The English version of the Bitdefender software can be downloaded from here

I did not understand clearly if you received the newly purchased license key for Bitdefender 2012. If you did receive it, you must register the Bitdefender software (as it was purchase trough a 3rd party vendor and the databases are not share) or you can add it manually from https://my.bitdefender.com/ -> Products -> Add license

Let me know if you have any other questions.

yasha

Hello yasha,

The English version of the Bitdefender software can be downloaded from here

I did not understand clearly if you received the newly purchased license key for Bitdefender 2012. If you did receive it, you must register the Bitdefender software (as it was purchase trough a 3rd party vendor and the databases are not share) or you can add it manually from https://my.bitdefender.com/ -> Products -> Add license

Let me know if you have any other questions.

i made an extention with my old key (here http://bitdefender.eptimum.com/nl/antiviru...tdefender.html)

now i see

BitDefender Internet Security 2009

Expires in 336 day(s)

But i think i still had more days left + never saw the extra days that i bought by mistake on same key. (not that i want those, but I recieved an online order with them on it.)

George R.

Hello yasha,

I am still waiting for a reply from Eptimum. Once I confirm the order I will add the extra subscription time to your current license key

Hope to hear from them soon.

yasha

Any idea how long it can take for an answer?

George R.

Hello yasha,

Eptimum informed us that they ran into some technical issues with their online platform, thus they were not able to deliver the license key upon purchase.

We are looking into this situation. You will receive word from us and/or Eptimum when it is solved, however I can not give you an ETA. I I am sorry the inconvenience.

George R.

Hello yasha,

I have received the license key from Eptimum and have already extended your current subscription time with the value of the purchase, meaning an additional 2years.

Enjoy the weekend!

yasha

Thx for your help.

rootkit

Hello

I declare this topic closed.

Thank you.