Bitdefender Total Security 2012 Pc Clean Up Wizard Error

I installed bitdefender total security 2012

whene i run the pc clean up wizard evry thing is fine unless i arrive to deleting temporary system files >> i got this messge (Bitdefender tuneup wizard has stop working )

plz help :wub:

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zeeeek_oooo

The pc clean wizard is working fine after i tured off (clean recent documents

list and temporary system files) from the "setting" :wacko:

unknown

Hello,

Do you have any other security solution installed ? So what parts of Tune-Up are working and which aren't ? What is the exact error message you receive ? Can you please post a screenshot ?

zeeeek_oooo

Hello :wub:

Sorry to be absent :wacko:

I have been a little busy this month

Dear DanyDan :rolleyes:

I don't use any other security solution...

The parts of Tune-Up are not working is (deleting temporary system files )

and everything else is working fine ...

This is the screenshot of the error message>>

unknown

Hello,

I suspect you have another security solution or a cleaner software that is running in the background. This is causing Bitdefender tune-up to crash. In order to see if this is correct please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?s=&...st&p=119338

When you have the log file send me a PM with the download link. Do NOT post it here!

Kind regards,

zeeeek_oooo

Hello,

I suspect you have another security solution or a cleaner software that is running in the background. This is causing Bitdefender tune-up to crash. In order to see if this is correct please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?s=&...st&p=119338

When you have the log file send me a PM with the download link. Do NOT post it here!

Kind regards,

Thank you Dany ...

But.. I don't think i have another security solution or a cleaner software that is running in the background :blink:

this is all the processes that is running in the background :wacko:

By the way I did not understand the PM and the generated log file :mellow:

Best Regards

rootkit

Sorry for the delayed reply.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you!