Bitdefender Total Security 2012 Pc Clean Up Wizard Error

Hi


I installed bitdefender total security 2012


whene i run the pc clean up wizard evry thing is fine unless i arrive to deleting temporary system files >> i got this messge (Bitdefender tuneup wizard has stop working )


plz help :wub:

Comments

  • The pc clean wizard is working fine after i tured off (clean recent documents


    list and temporary system files) from the "setting" :wacko:

  • Hello,


    Do you have any other security solution installed ? So what parts of Tune-Up are working and which aren't ? What is the exact error message you receive ? Can you please post a screenshot ?

  • Hello :wub:


    Sorry to be absent :wacko:


    I have been a little busy this month


    Dear DanyDan :rolleyes:


    I don't use any other security solution...


    The parts of Tune-Up are not working is (deleting temporary system files )


    and everything else is working fine ...


    This is the screenshot of the error message>>


    post-72099-1318582783_thumb.png

  • Hello,


    I suspect you have another security solution or a cleaner software that is running in the background. This is causing Bitdefender tune-up to crash. In order to see if this is correct please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?s=&...st&p=119338


    When you have the log file send me a PM with the download link. Do NOT post it here!


    Kind regards,

  • Hello,


    I suspect you have another security solution or a cleaner software that is running in the background. This is causing Bitdefender tune-up to crash. In order to see if this is correct please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?s=&...st&p=119338


    When you have the log file send me a PM with the download link. Do NOT post it here!


    Kind regards,


    Thank you Dany ...


    But.. I don't think i have another security solution or a cleaner software that is running in the background :blink:


    this is all the processes that is running in the background :wacko:


    post-72099-1318621857_thumb.png


    By the way I did not understand the PM and the generated log file :mellow:


    Best Regards

  • Hi


    Sorry for the delayed reply.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you!

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