[resolved]Fatal Error During Install: Bd Av 2012 64b Offline Install
I can't seem to install BD AV 2012 64bit
System: Intel i7 2600 3.4Ghz, 16MB Ram
OS: Win7 Prof SP1 64 bit
Fresh OS install. No other AV program
- Lowered UAC to zero
- unblocked install.exe
- Ran install.exe as Admin
- Ran uninstall program and rebooted after each failed attempt.
it gets to 71% of install and fails "Fatal error during installation"
Sent PM to DanyDan with sysdump file.
All help appreciated
DS
Comments
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Hello,
Created a ticket on your behalf with ID: 201109081002965 as the logs you've sent are not complete therefore an analysis can't be performed. I have sent you the instructions via email on how to generate full logs. As soon as I will have them and the analysis will be complete, you'll have my answer via email.
Kind regards,0 -
Hello,
Created a ticket on your behalf with ID: 201109081002965 as the logs you've sent are not complete therefore an analysis can't be performed. I have sent you the instructions via email on how to generate full logs. As soon as I will have them and the analysis will be complete, you'll have my answer via email.
Kind regards,
Thank you I will send new logs.
DS0 -
Thank you I will send new logs.
DS
Update: Logs sent as requested.
DS0 -
Update: Logs sent as requested.
DS
Hey mate,
Have you received a reply or solution yet? We have the exact same issue and cant seem to find any mention of it on the internet apart from this one post.
Thanks.0 -
Hey mate,
Have you received a reply or solution yet? We have the exact same issue and cant seem to find any mention of it on the internet apart from this one post.
Thanks.
Hi,
I am still awaiting the response to the the logs I sent the support team. I will update as soon as I hear back from BD. Its a bit frustrating as I purchased the product based on all the reviews without trying it out first. And now, so far, I am out $24.00 and my computer is not protected. I did a fresh install of Win7 64bit. I never dreamed there would be an issue with a fresh install. Oh well live and learn.
DS0 -
Hello .
I having this problem with windows 7 x64 too .. I'm using Bit TS 2012 x64 ... Could you tell me how to install it ...0 -
Hello,
Darrin Simons: please tell me what installation kit you used. Full file name, location and size please. Have you used the option "Run/Open" when downloading the installation kit ?
IMPORTANT: you haven't check the System requirements: You are using Windows 7 without the Service Pack installed.Minimal system requirements:
Operating system: Microsoft Windows XP SP3 (32 bit) , Vista (SP2), Microsoft Windows 7 (SP1)
http://www.bitdefender.com/solutions/total...%20Requirements
None of the BitDefender drivers were installed correctly, some of them missing entirely, some being partially added to registry:├+BDESVC
├-bdselfpr
│└ start REG_DWORD 0x00000004 (4)
├+Beep
I also noticed a suspicious driver on your PC C:\Windows\gdrv.sys so I will need an additional log to be sure that your PC is not infected. I've sent you the instructions via email on how to generate the log I need.
THEfog:
Svbk:
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?s=&...st&p=119338
Regards,0 -
Hello,
Darrin Simons: please tell me what installation kit you used. Full file name, location and size please. Have you used the option "Run/Open" when downloading the installation kit ?
IMPORTANT: you haven't check the System requirements: You are using Windows 7 without the Service Pack installed.
http://www.bitdefender.com/solutions/total...%20Requirements
None of the BitDefender drivers were installed correctly, some of them missing entirely, some being partially added to registry:├+BDESVC
├-bdselfpr
│└ start REG_DWORD 0x00000004 (4)
├+Beep
I also noticed a suspicious driver on your PC C:\Windows\gdrv.sys so I will need an additional log to be sure that your PC is not infected. I've sent you the instructions via email on how to generate the log I need.
THEfog:
Svbk:
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?s=&...st&p=119338
Regards,
Greetings,
Problem solved! For me it was that I did not have SP1 installed when I ran the BD installer.
Thank you Danny for yor help.0 -
Glad I could help ! Please feel free to rate the topic, post a comment or simply send an email reply with your feedback so I can close all associated tickets.
If you have any further queries, feel free to create a new topic, explain the situation with all needed details and you'll have my answer in the shortest time possible.
Case resolved, topic closed.
Yours,
P.S.
THEfog:
Svbk:
I will wait your PM with the logs then I will create a ticket for each of you and we'll further communicate via email. For any future requests or questions feel free to create a topic including all the details you can provide. My answer will come shortly after
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