[resolved]Fatal Error During Install: Bd Av 2012 64b Offline Install

sim871

I can't seem to install BD AV 2012 64bit

System: Intel i7 2600 3.4Ghz, 16MB Ram

OS: Win7 Prof SP1 64 bit

Fresh OS install. No other AV program

Lowered UAC to zero
unblocked install.exe
Ran install.exe as Admin
Ran uninstall program and rebooted after each failed attempt.

it gets to 71% of install and fails "Fatal error during installation"

Sent PM to DanyDan with sysdump file.

All help appreciated

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unknown

Hello,

Created a ticket on your behalf with ID: 201109081002965 as the logs you've sent are not complete therefore an analysis can't be performed. I have sent you the instructions via email on how to generate full logs. As soon as I will have them and the analysis will be complete, you'll have my answer via email.

Kind regards,

sim871

Hello,

Created a ticket on your behalf with ID: 201109081002965 as the logs you've sent are not complete therefore an analysis can't be performed. I have sent you the instructions via email on how to generate full logs. As soon as I will have them and the analysis will be complete, you'll have my answer via email.

Kind regards,

Thank you I will send new logs.

sim871

Thank you I will send new logs.

DS

Update: Logs sent as requested.

THEfog

Update: Logs sent as requested.

DS

Hey mate,

Have you received a reply or solution yet? We have the exact same issue and cant seem to find any mention of it on the internet apart from this one post.

Thanks.

sim871

Hey mate,

Have you received a reply or solution yet? We have the exact same issue and cant seem to find any mention of it on the internet apart from this one post.

Thanks.

Hi,

I am still awaiting the response to the the logs I sent the support team. I will update as soon as I hear back from BD. Its a bit frustrating as I purchased the product based on all the reviews without trying it out first. And now, so far, I am out $24.00 and my computer is not protected. I did a fresh install of Win7 64bit. I never dreamed there would be an issue with a fresh install. Oh well live and learn.

svbk

Hello .

I having this problem with windows 7 x64 too .. I'm using Bit TS 2012 x64 ... Could you tell me how to install it ...

unknown

Hello,

Darrin Simons: please tell me what installation kit you used. Full file name, location and size please. Have you used the option "Run/Open" when downloading the installation kit ?

IMPORTANT: you haven't check the System requirements: You are using Windows 7 without the Service Pack installed.

Minimal system requirements:

Operating system: Microsoft Windows XP SP3 (32 bit) , Vista (SP2), Microsoft Windows 7 (SP1)

http://www.bitdefender.com/solutions/total...%20Requirements

None of the BitDefender drivers were installed correctly, some of them missing entirely, some being partially added to registry:

├+BDESVC
├-bdselfpr
│└    start    REG_DWORD    0x00000004 (4)
├+Beep

I also noticed a suspicious driver on your PC C:\Windows\gdrv.sys so I will need an additional log to be sure that your PC is not infected. I've sent you the instructions via email on how to generate the log I need.

THEfog:

Svbk:

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?s=&...st&p=119338

Regards,

sim871

Hello,

Darrin Simons: please tell me what installation kit you used. Full file name, location and size please. Have you used the option "Run/Open" when downloading the installation kit ?

IMPORTANT: you haven't check the System requirements: You are using Windows 7 without the Service Pack installed.

http://www.bitdefender.com/solutions/total...%20Requirements

None of the BitDefender drivers were installed correctly, some of them missing entirely, some being partially added to registry:
├+BDESVC
├-bdselfpr
│└    start    REG_DWORD    0x00000004 (4)
├+Beep
I also noticed a suspicious driver on your PC C:\Windows\gdrv.sys so I will need an additional log to be sure that your PC is not infected. I've sent you the instructions via email on how to generate the log I need.

THEfog:

Svbk:

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?s=&...st&p=119338

Regards,

Greetings,

Problem solved! For me it was that I did not have SP1 installed when I ran the BD installer.

Thank you Danny for yor help.

unknown

Glad I could help ! Please feel free to rate the topic, post a comment or simply send an email reply with your feedback so I can close all associated tickets.

If you have any further queries, feel free to create a new topic, explain the situation with all needed details and you'll have my answer in the shortest time possible.

Case resolved, topic closed.

Yours,

P.S.

THEfog:

Svbk:

I will wait your PM with the logs then I will create a ticket for each of you and we'll further communicate via email. For any future requests or questions feel free to create a topic including all the details you can provide. My answer will come shortly after