2012 Ts Stops Att 49% And Will Not Complete Installation

ranaumo

I have tried installing this four times, including cleaning & removing between installs and never have been able to get past 49%.

I de-installed the prevision version completly before attempting installation to remove any possibility of issues.

What do I do next? I really want to have this up and running.

I ran sysdump and it says I cannot upload the .tar file, how do I work around this?

nikki605

That is correct, you cannot upload the tar file directly to this forum. Follow the steps below, in particular, steps 5 & 6 to upload the file.

Please follow the procedure below to have BD tech support investigate your issue further.

1. Download this file: http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR' and will be located in the same folder where you ran sysdump.exe from.

5. When you have the sysdump.tar please upload it HERE

6. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your problem symptoms. Also provide any other relevant configuration information.

Depending on their workload, it may take several days for them to respond.

Regards,

ranaumo

OK, I did use the external site down loader and sent a PM to dannydan.

Aparrently, the full downloaded version won't show me a progress bar and just states installation failed.

I sent him a sysdump of before and after. Hopefully this is what is needed to fix this problem.

Unknown

Hello,

You have not checked the system requirements.

Minimal system requirements:

Operating system: Microsoft Windows XP SP3 (32 bit) , Vista (SP2), Microsoft Windows 7 (SP1)

http://www.bitdefender.com/solutions/total...%20Requirements

Install the latest Service Pack for the Windows Vista you are using then use the BitDefender uninstall tool to clean your PC follow by a restart. After PC reboot, start the installation and the issue will be resolved.

Case resolved, topic closed.

Kind regards,

ranaumo

Daniel,

Please explain to me how I do not meet the requirements.

System shows Windows 7 Professional, Service Pack 1, 64 bit OS

6GB ram, Q9000 quad core cpu

Unknown

In the log you sent you I've seen Vista SP1. Can I get the download link again please ? If you are using Windows 7 please generate the log file again and send me the download link via PM.

Thank you!

Unknown

Updated: checked the new log file you sent and found the culprit. It's a known issue what will be resolved soon and involves the driver:

\??\C:\Program Files (x86)\ASUS\NB Probe\SPM\ghaio.sys

Please uninstall from Control Panel >>> Programs and Features: ASUS Data Security Manager then use the BitDefender uninstall tool to clean your PC from orphan files from the previous installation attempt.

├+BDESVC
├-bdsandbox
│├    Type    REG_DWORD    0x00000002 (2)
│├    Start    REG_DWORD    0x00000003 (3)
│├    ErrorControl    REG_DWORD    0x00000001 (1)
│├    DependOnService    REG_MULTI_SZ    FltMgr g
│├    ImagePath    REG_SZ    \??\C:\Windows\system32\drivers\bdsandbox.sys
│├    LogFile    REG_SZ    \??\C:\Windows\Temp\bdsandbox.log
│├+Instances
│└+Enum
├+Beep

BitDefender uninstall tool:

http://www.Bitdefender.com/uninstall

Right click on the file after you SAVE it on the Desktop and choose 'Run as Administrator'. Do NOT use the option Run when you download a file.

For an extra layer of security you can use a registry cleaner software such as CCleaner or Argente to clean your Temporary Files and Invalid registry entries.

Let me know if you were able to successfully install BitDefender or the issue persist at the same 49% percentage.

Looking forward to your answer!

ranaumo

Thanks Daniel.

I made it up to 70%, then it acted like it started over and hung at 50%.

I even ran it as Administrator, and restarted it so it would resume installation and still no joy.

What do I need to de-install next?

Thanks for your help, I'm 1% closer...

Unknown

Hello,

I've replied to your ticket and sent you instructions via email. I would like to assist you in installing Bitdefender, remotely. Your ticket ID: 201109271018301. I'm sorry for not being available at the hours you mentioned in your email. Got the credentials for Teamviewer, now please tell me when can we have the session next week. Send me a PM when you've replied to my email.

Regards,