[resolved]"on-access Scanning Is Disabled" Error

kcwebguy

I am getting an error displaying in the "There are critical issues to fix" dialogue.

"On-access scanning is disabled"

When I select FIX, it never fixes.

How do I solve this?

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nikki605

Please read the Forum Rules before posting, specifically, General Rule #6. Before assisting you, we need basic information about your PC's hardware/software configuration.

1. Which Windows OS is installed - WinXP, Vista or Win7?

2. What Windows Service Pack (SP) is installed - SP1, SP2, SP3, etc.?

3. What is the architecture of the Windows OS - 32-bit or 64-bit?

4. Which BD product do you have - Antivirus, Internet Security or Total Security?

5. Do you have any other security program(s) installed on your PC?

6. Did you uninstall any other security program(s) prior to installing or attempting to install BD?

7. If the answer to question 6 is YES, what method did you use to uninstall each - the program's Windows Start Menu 'Uninstall' function, Windows Add/Remove Program function, the company's standalone downloaded uninstall tool or a third party uninstaller such as Revo Uninstaller?

8. What type/speed processor (CPU) is in your PC?

9. How much memory (RAM) is in your PC?

As soon as we have the above we will be able to offer assistance.

Regards,

kcwebguy

1. Which Windows OS is installed - WinXP, Vista or Win7?

Windows 7

2. What Windows Service Pack (SP) is installed - SP1, SP2, SP3, etc.?

SP1

3. What is the architecture of the Windows OS - 32-bit or 64-bit?

64 Bit

4. Which BD product do you have - Antivirus, Internet Security or Total Security?

Total Security 2012

5. Do you have any other security program(s) installed on your PC?

No others

6. Did you uninstall any other security program(s) prior to installing or attempting to install BD?

Fresh install on drive

7. If the answer to question 6 is YES, what method did you use to uninstall each - the program's Windows Start Menu 'Uninstall' function, Windows Add/Remove Program function, the company's standalone downloaded uninstall tool or a third party uninstaller such as Revo Uninstaller?

N/A

8. What type/speed processor (CPU) is in your PC?

Intel Core i5 760 2.8GHz

9. How much memory (RAM) is in your PC?

16 GB

unknown

Hello,

Open BitDefender and click on "Settings". Go to Antivirus and try to manually enable On-Access. Close the interface then re-open it. Check to see if the issue still exists and let me know.

Thanks!

Hey Gary

Regards,

kcwebguy

Open BitDefender and click on "Settings". Go to Antivirus and try to manually enable On-Access. Close the interface then re-open it. Check to see if the issue still exists and let me know.

When I went there it was in the ON position.

I turned it off.

Now it will not let me turn it back on.

unknown

Hello,

I have created a ticket on your behalf with ID: 201109271041567. Check your email associated with your forum account and send me the requested log file via email. I will analyze it and provide you with the results as soon as possible.

Regards,

kcwebguy

Hello,

I have created a ticket on your behalf with ID: 201109271041567. Check your email associated with your forum account and send me the requested log file via email. I will analyze it and provide you with the results as soon as possible.

Regards,

I uninstalled the software and reinstalled it. All is working properly for now.

If the issue arises again, I will reply to this thread and/or re-open the ticket.

Thanks for your assistance.

Josen

unknown

Hi,

Thank you for the feedback. Closed both the topic and the ticket. If the issue resurface please reply via email including this topic link.

Best regards,