Update Failed Bid2012

stnair2000

Hi,

after update i rebooted on prompt. but in the event when i check it is showing update error . it says it 30 days and i must configure a email account.

i already have my bitfender account today, also when i press the complete registration button in console the my bitfender pop up box is blank.

my build is showing 15.0.13.1282.

pls solve if this is ok, also last time due to idm problem i followed danny advice to change btdl.dll to btdl.old , now there is another file as btdl.dll above btdl.old

man pls help

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Comments

stnair2000

wow what excellent support no reply since 2 days good

BooghyR

Could someone repair this problem?

rootkit

Hi stnair2000.

Sorry for the delayed reply.

Do you have a ticket ID? Have you contacted us via email?

Thank you.

stnair2000

Hi stnair2000.

Sorry for the delayed reply.

Do you have a ticket ID? Have you contacted us via email?

Thank you.

Hi,

My: [Ticket ID:201109251005351]

the mail i got from bitfender support as below

i did all this and still the issue is there i cannot udpate nor is my registration page showing so what do i do?

when i pay my hard earned cash on any product i expect trouble free service and from the day i installed bid 2012 man ., i am really troubled........ and support is really delayed via forum as well as email...

tks

rootkit

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?s=&...st&p=119338

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you!