No Password For The Network Map

jinjit

Hi,

I installed the Bit Defender 2012 and am running into the network map issues for the first time.

I never had any password for it, but now I am asked to provide one.

Where can I find that password?

Thanks,

J.

jinjit

Hello? Is there anybody out there?

jinjit

Without even talking about the specific issue, I want to agree with the starter of this thread - Bitdefender customer support is not poor. This is merely an understatement.

The customer service here ######. Big time.

I have tried not once, not twice to get a hold of the customer support with different problems and issues I had with my product, but no response.

If at all anyone bothered to help me - I got responses that have absolutely no relation to the problem.

I am spending my good money on bitdefender's solutions since 2009, but this is definitely the last time I do so.

A company has to understand that having a product that is considered good is only half of their success.

Supporting their client is as important, if not more.

And Bitdefender is not even giving a second thought to its customers.

I am done with this company and I will make sure all my friends know that.

George R.

Hello jinjit,

I am sorry for not checking your topic earlier.

In order to reset the password for the Bitdefender Home Management module please save and then run the tool below

http://www.bitdefender.com/files/Knowledge...ord_removal.exe

Please let us know if you require further assistance.

jinjit

No, the tool did not work.

Unknown

Hello,

First and foremost you should have read the forum rules. The average response time in 48-72 hours. Furthermore, I could not find any tickets or Support requests sent to us from your email address you used to register on this forum. If you have used another, please send me a PM with the address.

I have created a ticket on your behalf with ID: 201110021000398. Please check your email and let me know if the issue still persist after following the recommended steps.

Regards,