Bitdefender 2012 Crashes After I Use Imvu

userpaul

I would like to ask if someone could help me with Bitdefender 2012.

When I load up IMVU and after some minutes of being logged on Bitdefender informs me that it has encountered an error and has crashed (vsserv.exe). An auto report is generated and I have to restart my PC. This error only seems to happen with IMVU, although I have not used Bitdefender 2012 for long. I had Bitdefender 2011 and I had no problems with IMVU or any other programs.

Any help and advice is really appreciated about resolving this problem.

Thank you

rootkit

Hi

I am sorry for the delay of our answer and I hope to assist you in a timely fashion from now on. I would like to take advantage of this opportunity to convey our apologies in regards to the situation created.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.