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Bb Total Security 2012 Stops Responding?

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gilestomlinson
gilestomlinson
in General

Having a problem at the moment with BD 2012 shutting down....all I get is a blacked out icon and a message to say its stopped responding and to restart my PC...


It re-occurs after restart and sometimes stays shut down.


I have done a repair which brings it back up and also tried a full uninstall using the tool and re-install.


Any ideas what is going on?


GT

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  • rootkit
    rootkit ✭✭✭
    Options

    Hi


    I am sorry for the delay of our answer and I hope to assist you in a timely fashion from now on. I would like to take advantage of this opportunity to convey our apologies in regards to the situation created.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

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