[resolved]installation - Fatal Error At 70%
I have tried installing bitdefender approx. 5 times now and with no explanation it stops installation at 70% saying there is a fatal error. Is there anyway of fixing this? Im not great with computers so any help would be very much appreciated! 
Comments
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Welcome to the forum.
Please read the Forum Rules before posting, specifically, General Rule #6. Before assisting you, we need basic information about your PC's hardware/software configuration.
- Which Windows OS is installed - WinXP, Vista or Win7?
- What Windows Service Pack (SP) is installed - SP1, SP2, SP3, etc.?
- What is the architecture of the Windows OS - 32-bit or 64-bit?
- Which BD product do you have - Antivirus, Internet Security or Total Security?
- Do you have any other security program(s) currently installed on your PC?
- Did you uninstall any other security program(s) prior to installing or attempting to install BD?
- If the answer to question 6 is YES, what method did you use to uninstall each - the program's Windows Start Menu 'Uninstall' function, Windows Add/Remove Program function, the company's standalone downloaded uninstall tool or a third party uninstaller such as Revo Uninstaller?
- What type/speed processor (CPU) is in your PC?
- How much memory (RAM) is in your PC?
As soon as we have the above information we will be able to offer assistance.
Regards,0 -
Oh, sorry about that, to the best of my knowledge it is this....
Win7 32-bit
Total Security 2012
No other anti virus installed (previously had BD2010 or 2011 but that was removed during installation attempts)
2GB RAM
AMD Athlon 64 X2 4600+ 2.4ghz0 -
Thanks for the additional info. Please verify that you have Service Pack 1 installed for Win7 (Start-->right-click on Computer-->select Properties).
Sometimes leftover files/folders/registry keys from the previous installation of BD or a failed installation can cause a problem like this and BDTS 2012 may not have installed correctly and will also need to be uninstalled and re-installed.
To uninstall BD, download the Uninstall Tool from HERE to your PC and right-click on the file and select Run As Administrator. Reboot the PC after running the uninstall tool.
Finally, download a fresh copy of BDTS 2012 32-bit (English language version) from HERE to your PC and right-click on the file and select Run As Administrator. Follow the on-screen instructions and reboot the PC when complete.
Open the BD dashboard and perform an Update Now from the main window to download & install the latest program & virus definition files. Reboot the PC, if prompted to do so.
Post back with your results.
Regards,0 -
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I am running SP1.
I followed the instructions and it worked! It's all up and running now.
Thanks for all the help (and patience!)0 -
Great, glad you were able to get your issue fixed.
I will close this topic as resolved. Please start a new topic if you have any other issues or questions.
Regards,0
