I have tried installing bitdefender approx. 5 times now and with no explanation it stops installation at 70% saying there is a fatal error. Is there anyway of fixing this? Im not great with computers so any help would be very much appreciated!
Welcome to the forum.
Please read the Forum Rules before posting, specifically, General Rule #6. Before assisting you, we need basic information about your PC's hardware/software configuration.
- Which Windows OS is installed - WinXP, Vista or Win7?
- What Windows Service Pack (SP) is installed - SP1, SP2, SP3, etc.?
- What is the architecture of the Windows OS - 32-bit or 64-bit?
- Which BD product do you have - Antivirus, Internet Security or Total Security?
- Do you have any other security program(s) currently installed on your PC?
- Did you uninstall any other security program(s) prior to installing or attempting to install BD?
- If the answer to question 6 is YES, what method did you use to uninstall each - the program's Windows Start Menu 'Uninstall' function, Windows Add/Remove Program function, the company's standalone downloaded uninstall tool or a third party uninstaller such as Revo Uninstaller?
- What type/speed processor (CPU) is in your PC?
- How much memory (RAM) is in your PC?
As soon as we have the above information we will be able to offer assistance.
Regards,
Oh, sorry about that, to the best of my knowledge it is this....
Win7 32-bit
Total Security 2012
No other anti virus installed (previously had BD2010 or 2011 but that was removed during installation attempts)
2GB RAM
AMD Athlon 64 X2 4600+ 2.4ghz
Thanks for the additional info. Please verify that you have Service Pack 1 installed for Win7 (Start-->right-click on Computer-->select Properties).
Sometimes leftover files/folders/registry keys from the previous installation of BD or a failed installation can cause a problem like this and BDTS 2012 may not have installed correctly and will also need to be uninstalled and re-installed.
To uninstall BD, download the Uninstall Tool from HERE to your PC and right-click on the file and select Run As Administrator. Reboot the PC after running the uninstall tool.
Finally, download a fresh copy of BDTS 2012 32-bit (English language version) from HERE to your PC and right-click on the file and select Run As Administrator. Follow the on-screen instructions and reboot the PC when complete.
Open the BD dashboard and perform an Update Now from the main window to download & install the latest program & virus definition files. Reboot the PC, if prompted to do so.
Post back with your results.
Hi.
Please also read this KB article:
http://www.bitdefender.com/support/How-to-...-issue-887.html
I am running SP1.
I followed the instructions and it worked! It's all up and running now.
Thanks for all the help (and patience!)
Great, glad you were able to get your issue fixed.
I will close this topic as resolved. Please start a new topic if you have any other issues or questions.
