Failed To Scan: Error Code C000001d

cobaltphoenix

i have been trying for about a day now to resolve an issue that i have - virus or malware or whatever kind of infection. I have used a number of products available, (kaspersky, avira, acronis, and bitdefender) with the same results: the scans always end prematurely. Kaspersky is the only one so far that has at least given me options for what to do with files it discovers but it too ends up halting and doing so in different folders. The inconsistency is both frustrating and exciting. I would like to resolve this infection successfully without having to wipe the drive as so many people have so many times before, including myself.

is there any hope that BitDefender can be used to actually find and remove malicious code? This question is not exclusive to this forum or this company, i've been posting on the other sites and still have had no response or resolution using other products. please help!

thanks

rootkit

Hi,

You can use the Bitdefender Rescue CD to find and delete the infected files. Here you can find instructions for How to create and use the Bitdefender Rescue CD.

On the other hand, if you already have Bitdefender 2012 installed you can start the Rescue mode directly from the Bitdefender using interface without having to burn a CD. All you have to do is open Bitdefender -> go to Antivirus module -> click on Scan now -> and choose Rescue Mode.

Thank you.