Problems After Installation

Guerrero
Guerrero
in General

Hello.


After installation Bitdefender Internet Security 2012 game Need For Speed World loading of components from the Internet has ceased to work doesn't occur. (The necessary modules) aren't downloaded


Rules in firewall are added.


Game ceases to answer. (Hangs)


The similar problem occurs at program use "WebMoney Keeper Classic 3.9.5.0" program hangs.


If it is connected with Bitdefender how to solve a problem?


Thanks

Comments

  • Unknown
    Unknown

    Hello,


    The issue with Need for speed World is already known and it was escalated for resolution to the Dev. team. I have taken ownership of the ticket you have open with us (ID: 201110181025608) and have sent you instructions on how to investigate this further.


    Considering the fact that you have 2 independent but similar issues AND the fact that I suspect both issues being related to Traffic Light AND, since I have an updated version of it, we can test the fix for both issues live, in a remote session.


    I have sent you the info via email, please let me know what you decided.


    Kind regards,

  • Guerrero
    Guerrero
    Hello,


    The issue with Need for speed World is already known and it was escalated for resolution to the Dev. team. I have taken ownership of the ticket you have open with us (ID: 201110181025608) and have sent you instructions on how to investigate this further.


    Considering the fact that you have 2 independent but similar issues AND the fact that I suspect both issues being related to Traffic Light AND, since I have an updated version of it, we can test the fix for both issues live, in a remote session.


    I have sent you the info via email, please let me know what you decided.


    Kind regards,


    I have answered you that work "WebMoney Keeper Classic" for me is critical and very important.


    I am ready to help you with a solution of a problem. But I want ask I can to use the previous version BitDefender? In it there was no such problem.

  • Unknown
    Unknown

    Yes, you can use BitDefender 2011 at any time. You can register it using the existing 2012 license key. However, I would like to first try to see if we can resolve it with the fix I have prepared first therefore please check your email and send me the requested information.


    Please include the TeamViewer ID and password along with a convenient time when we can perform the remote.


    Regards,

  • Guerrero
    Guerrero

    I have sent you requisites. Look please ticket

  • rootkit
    rootkit ✭✭✭

    Hi Guerrero


    Please note that your ticket has been submitted to our Dev team and they are working on a fix for the current situation.


    I can not provide you an ETA.


    Thank you for your patience and for the cooperation with BitDefender team. Have a nice day.

  • Guerrero
    Guerrero

    Installed bitdefender 2012 again, the problem is not solved!

  • rootkit
    rootkit ✭✭✭

    Hello ;)


    Welcome back!


    Please install this version that has a new TrafficLight SDK embedded.


    http://forum.bitdefender.com/index.php?sho...mp;#entry143091


    Let me know if everything is OK now.


    Take care.

  • Dmitry Bondar
    Dmitry Bondar
    edited August 2012

    So it is not fixed a bug in Win7 x64 Bitdefender if in WebMoney Keeper Classic (the only official program for the management of money in the largest payment system WebMoney) someone handed me a chat message (for example, that the money is received) and I open the message, or when forced open the chat window of any of the authorized contacts of Keeper, at this moment there is an emergency shutdown of the program in 100% of cases.


    Kiper is downloaded from an official source (http://www.wmtransfer.com/eng/about/demo/download.shtml). Windows 7 x64 Ult. is clean and it was fully reinstalled many times.


    Windows has issued a log:


    Problem signature:


    Problem Event Name: APPCRASH


    Application Name: WebMoney.exe


    Application Version: 3.9.5.1


    Application Timestamp: 4ef881ee


    The name of the module with the error: StackHash_b628


    Version of the module with the error: 0.0.0.0


    Module Timestamp error: 00000000


    Exception Code: c0000005


    Exception Offset: 0f8e192f


    OS Version: 6.1.7601.2.1.0.256.1


    Locale ID: 1049


    Additional Information 1: b628


    Additional Information 2: b62888437093e06b52f3fc3397d40f9e


    Additional Information 3: b62d


    Additional Information 4: b62dcf17048ffbf5cf1d0fa87a34f6e6


    Read our privacy statement online:


    http://go.microsoft.com/fwlink/?linkid=104...mp;clcid=0x0419


    If the privacy statement available on the Internet, read offline:


    C: \ Windows \ system32 \ ru-RU \ erofflps.txt


    At the root of drive C, I`ve found a log of the anti-virus (it did not contain anything suspicious):


    2012-07-02 18:41:29.855 PROFILE [Midas stop] [0ms]


    2012-07-02 18:41:29.855 PROFILE [stop Drivers] [1ms]


    2012-07-02 18:41:29.855 PROFILE [Registration data] [0ms]


    2012-07-02 18:41:29.855 PROFILE [NPCOMM_MSG_VSSERVDOWN NPC_BDAGENT_MAIN] [0ms]


    2012-07-02 18:41:29.855 PROFILE [GM unload] [0ms]


    2012-07-02 18:41:29.855 PROFILE [Parental uninit] [0ms]


    2012-07-02 18:41:29.855 PROFILE [WSACleanup] [0ms]


    2012-07-02 18:41:29.886 PROFILE [Free SF] [25ms]


    2012-07-02 18:41:29.886 PROFILE [uninitializeMultiUserSupport] [0ms]


    2012-07-02 18:41:29.886 PROFILE [AntiPh & AS unload] [0ms]


    2012-07-02 18:41:29.886 PROFILE [OBK unload] [0ms]


    2012-07-02 18:41:29.886 PROFILE [LogUnInit] [0ms]


    2012-07-02 18:41:31.649 PROFILE [CM Stop & eventq uninit] [1s:772ms]


    2012-07-02 18:41:31.649 PROFILE [npcomm uninit] [0ms]


    2012-07-02 18:41:31.649 PROFILE [sTOP Received - time] [1s:800ms]


    2012-07-02 18:47:04.725 PROFILE [Midas stop] [0ms]


    2012-07-02 18:47:04.756 PROFILE [stop Drivers] [15ms]


    2012-07-02 18:47:04.756 PROFILE [Registration data] [0ms]


    2012-07-02 18:47:04.756 PROFILE [NPCOMM_MSG_VSSERVDOWN NPC_BDAGENT_MAIN] [0ms]


    2012-07-02 18:47:04.756 PROFILE [GM unload] [0ms]


    2012-07-02 18:47:04.756 PROFILE [Parental uninit] [0ms]


    2012-07-02 18:47:04.756 PROFILE [WSACleanup] [0ms]


    2012-07-02 18:47:04.772 PROFILE [Free SF] [19ms]


    2012-07-02 18:47:04.772 PROFILE [uninitializeMultiUserSupport] [0ms]


    2012-07-02 18:47:04.772 PROFILE [AntiPh & AS unload] [0ms]


    2012-07-02 18:47:04.772 PROFILE [OBK unload] [0ms]


    2012-07-02 18:47:04.772 PROFILE [LogUnInit] [0ms]


    2012-07-02 18:47:06.628 PROFILE [CM Stop & eventq uninit] [1s:862ms]


    2012-07-02 18:47:06.628 PROFILE [npcomm uninit] [0ms]


    2012-07-02 18:47:06.628 PROFILE [sTOP Received - time] [1s:909ms]


    2012-07-02 19:30:18.569 PROFILE [Midas stop] [0ms]


    2012-07-02 19:30:18.584 PROFILE [stop Drivers] [7ms]


    2012-07-02 19:30:18.584 PROFILE [Registration data] [0ms]


    2012-07-02 19:30:18.584 PROFILE [NPCOMM_MSG_VSSERVDOWN NPC_BDAGENT_MAIN] [0ms]


    2012-07-02 19:30:18.584 PROFILE [GM unload] [0ms]


    2012-07-02 19:30:18.584 PROFILE [Parental uninit] [0ms]


    2012-07-02 19:30:18.584 PROFILE [WSACleanup] [0ms]


    2012-07-02 19:30:18.600 PROFILE [Free SF] [25ms]


    2012-07-02 19:30:18.600 PROFILE [uninitializeMultiUserSupport] [0ms]


    2012-07-02 19:30:18.600 PROFILE [AntiPh & AS unload] [0ms]


    2012-07-02 19:30:18.600 PROFILE [OBK unload] [0ms]


    2012-07-02 19:30:18.600 PROFILE [LogUnInit] [0ms]


    2012-07-02 19:30:20.378 PROFILE [CM Stop & eventq uninit] [1s:778ms]


    2012-07-02 19:30:20.378 PROFILE [npcomm uninit] [0ms]


    2012-07-02 19:30:20.378 PROFILE [sTOP Received - time] [1s:817ms]


    2012-07-03 01:34:54.237 PROFILE [Midas stop] [0ms]


    2012-07-03 01:34:54.237 PROFILE [stop Drivers] [0ms]


    2012-07-03 01:34:54.237 PROFILE [Registration data] [0ms]


    2012-07-03 01:34:54.237 PROFILE [NPCOMM_MSG_VSSERVDOWN NPC_BDAGENT_MAIN] [0ms]


    2012-07-03 01:34:54.237 PROFILE [GM unload] [0ms]


    2012-07-03 01:34:54.237 PROFILE [Parental uninit] [0ms]


    2012-07-03 01:34:54.237 PROFILE [WSACleanup] [0ms]


    2012-07-03 01:34:54.268 PROFILE [Free SF] [23ms]


    2012-07-03 01:34:54.268 PROFILE [uninitializeMultiUserSupport] [0ms]


    2012-07-03 01:34:54.268 PROFILE [AntiPh & AS unload] [0ms]


    2012-07-03 01:34:54.268 PROFILE [OBK unload] [0ms]


    2012-07-03 01:34:54.268 PROFILE [LogUnInit] [0ms]


    2012-07-03 01:34:56.172 PROFILE [CM Stop & eventq uninit] [1s:913ms]


    2012-07-03 01:34:56.172 PROFILE [npcomm uninit] [0ms]


    2012-07-03 01:34:56.172 PROFILE [sTOP Received - time] [1s:944ms]


    Please do not pay attention to the fact that logs a month ago.


    By experimenting once again I`ve found that the problem is not in the firewall, but in proactive module. If you disable active virus control, the crashes disappear.


    Please fix this bug, since WebMoney Keeper Classic is an official agent of the largest in the CIS virtual payment system Webmoney.


    Thanks in advance.


    The problem has been seen on previous versions of antivirus (BDIS 2011-2012), but did not disappear even in the BDIS 2013. Since then have been several versions of the official program for the financial management of the payment system. By the way, no other antivirus product does not conflict with WebMoney Keeper.

    post-106727-1345198795_thumb.png

  • Rampant
    Rampant ✭✭

    I confirm there is a problem, we have to disable the proactive module that would read the message in the client. I think it should highlight the problem in a particular subject.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Did you tried to create exclusions in the product?


    http://forum.bitdefender.com/index.php?showtopic=35502


    Take care.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    This discussion will continue over here:


    http://forum.bitdefender.com/index.php?showtopic=36967


    Thank you!

This discussion has been closed.

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