Total Security 2012 Keeps Crashing

gilestomlinson

Hi

I have installed Total Security 2012 which for some reason keeps crashing and becomes unrespnsive with a windows prompt to restart the PC.

I have tried completely uninstalling ....same result

The only way around it is to regularly run a repair wizard

Any ideas its driving me nuts now

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

iazam

Same here...ever since I upgraded to this new console it keeps crashing on me.

What do I need to do?

JollyRoger

Here the same... after the last update vsserv.exe continues crashing.

I did the report yesterday when it crashed for the second time, but today it crashed again.

I've sent you the report via PM

JollyRoger

And here're the screens:

Uploaded with ImageShack.us

Uploaded with ImageShack.us

What kind of AV doesn't let you scan properly??

gilestomlinson

yep those are exactly the screen shots Im seeing - it I run to uninstall but then 'repair' it seems to come back up for a couple of days then crash again - I suspect its following the update process but I need to check the logs properly.

rootkit

Hi guys

I've looked over those logs and I didn't find anything suspicious.

Please repair the product, reboot, manually install the latest update and reboot again.

[How to Repair Bitdefender 2012]

- Click on the START menu button;

- Go to (All) Programs -> Bitdefender 2012 -> choose "Repair or Remove";

- Follow the on-screen instructions and restart the computer each time you are requested to;

- Register and activate the product, then open Bitdefender and run a new update; reboot again if requested;

- please test to see if the issue still replicates.

http://forum.bitdefender.com/index.php?sho...st&p=124814

JollyRoger

Thanks for the advice, Cristi, but the issue is now even worse.

Before, the issue was happening every time I was doing a system scan, now it directly happens on windows start.

I've decided to completely remove Total Security with the uninstall tool, hoping it works, but before of that I'm doing a new report in which I'm sure you can see at least the Windows administrative events generated.

rootkit

Hi _Diego_

Using the email address from your account, I've created in the system this ticket ID:

201110281018041

In about 15 minute, you will receive and email with further instructions.

Thank you in advance for understanding. Have a nice day.

rootkit

Hi

Thank you for the information received via PM.

Please check your email in a couple of minutes.

Have a nice day.