Total Security 2012 Keeps Crashing Pc

chrisParrott
chrisParrott
in General

I installed BitDefender Total Security 2010 yesterday replacing 2009 version. Install was fine but it crashes the pc every half hour.


I uninstalled it and ran 12 hours no problem. Reinstalled and problem returned, not solved by a repair.


Reporting through web site was not able to add supporting file, Using support tool just used 50% of cpu for 20 minutes until the next crash.


Is it supposed to stop Malware or be Malware ??


How can I get back to the previously working 2009 version?

Comments

  • chinnavignesh
    chinnavignesh

    Hello, You have stated two versions ie:2012 and 2010. Which version are you currently using? If you are using 2012 version, your problem may be because of error in installation. You said that problem occurred even after reinstall. Once please use Bitdefender uninstall tool for clean uninstall. BD Uninstall Tool


    If your problem hasn't solved please wait for official BD Staff reply.


    Thank You

  • rootkit
    rootkit ✭✭✭

    Hi cjp54


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

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