Bd Support Disappointing

tufte

Been buying BD Plus and Pro for a few years now for our two business computers, don't have time for a lot trouble shooting, so sent email a couple months ago to support on their website. No reply. Upgraded from v9 to v10, no instructions on whether to delete previous before installing or not. Logic says an update should be just installed right on top (Do NOT want to delete old and all new reinstall, found way too many spams and bugs in just a short time can infest your puter while you're going through all the upgrades, since they never seem to have the REAL latest version or files).

Now every 3 days I have to re-boot puter to function, the logos and menu items on the pop-up start disintegrading until it all but disappears!!

Sent email to support explaining all this, to no avail.

I don't think I'll go with these guys anymore.

bluesprite

To be honest, I didn't understand what's the problem exactly, so I don't know how could have the support. Not having time for troubleshooting means you should have a skilled system administrator to make the right decisions, or at least inform yourself better. There is no logic in your assumption that you can install a new product version over the old one without first uninstalling it. There are some programs that are designed to do that, and others are not. BitDefender is one of the latter. And there is no REAL latest version of files, they're constantly improved and updated as necessary. What is the problem with rebooting every 3 days? If you're running a mission-critical server that can't be rebooted, better put Linux on it. So before you decide what software you'll use, get familiar with the functions, reviews, alternatives, etc. That's your job as a customer, not the Tech Support's.