Bitdefender Keeps Turning Av Autoscan & Sync Off And On

Hello, just installed BitDefender 2012 total security on a newly formatted PC.

The program keeps reporting the following types of messages and I have to manually go in and turn the services back on, please help!

The messages are like follows:

Autoscan settings changed <date>

Safebox autosync settings changed <date>

I have to manually open up the control panel and re-enable the services, is the program just updating itself or?

I'm worried about the potential lapses in security...

Thanks in advance for your reply

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rootkit

Hi and welcome to our forums.

Please tell me, what build do you have installed?

Have you restarted the machine after the installation?

http://forum.bitdefender.com/index.php?showtopic=28647

hombero

Thanks for the quick reply!

This is the build info from the about menu:

Bitdefender Total Security 2012 - Build: 15.0.34.1416

rootkit

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

hombero

Hi I tried to send it, but it says "Upload failed. You are not permitted to upload this type of file"

hombero

Have uploaded the file to a file hosting service now, but I have to wait to send another PM with the link

rootkit

Hello

That last PM was empty.

Thank you.

ghost649

Hello: I have the same problem. After weeks of trying to figure the problem out, I found that if I shut my Screen saver off, then the Events would stop. I was curious, so I ran a test. I cleared out my Events and set my screen saver to turn on in 1 minute. I let it go for a minute or two then moved my mouse to deactivate the screen saver and went back to the Bitdefender Events tab and found that the Events had deactivated and activated to the same times my screen saver test went on.

I am still waiting to here back from Bitdefender on why this happens

Regards

Bitdefender customer

rootkit

Hello

Thank you for your feedback.

Interesting discovery. I will try to reproduce it and get back to you with more details.

Take care.

ghost649

Have to run my computer without a screen saver now.

rootkit

Hello

The current situation is also discussed here:

http://forum.bitdefender.com/index.php?showtopic=30168

A solution will be posted soon in that topic.

Thank you in advance for understanding.

Take care.