Update Problem On November The 4th: Product Update.

Century500

Hello,

I'm new on this forum.

My wife and I have the same problem. (we both have a laptop and share BitDefender Internet Security 2012).

I've installed this software on Oktober the 31st 2011.

Last Friday after the download I received the message that I should start the computer again. Of course I did. All I could see after the restart was a black screen ! The only solution was to restart in safe mode, use system restore and start again normally.

But then the BitDefender services couldn't be actived !!!

Then I removed BitDefender Internet Security 2012 and installed it again. No problem, until I updated and was asked for a restart. Then I had the same problem.

Then (after a new uninstall, a new installation and a new complete update) I changed the file "bdtl.dll" (version 15.0.27.308) to bdtl.dl_ . The restart was normal. I noticed that the file is again called "bdtl.dll" (but the version is now 15.0.33.1401).

I've changed the silent update to remind me before downloading. I now only download the signatures but not the product updates.

On my wife's laptop I didn't change the file "bdtl.dll" (version 15.0.27.308). I've only changed the silent update to remind me before downloading. She now only downloads the signatures but not the product updates.

I emailed your Dutch site a few times. The only reply I received was to uninstall and install again. Which is quite strange as I had mentioned that I'd already done that !

When will it be safe again to download the product updates ?

I thank you for a quick reply.

Greetings from Belgium.

rootkit

Hi Century500 and welcome to our forums.

First off all, do you have a ticket ID created in the system?

Who told you to rename that file?

Thank you.

Century500

Hello Cristi,

No one told me. I found this possible solution on this forum.

I have the following ticket number: 201111071012656.

Greetings from Century 500.

rootkit

Hello

As a general rule, if that solution is not provided by me or one of my colleagues especially for you, please do not follow other solutions from our forums.

Now, regarding that ticket ID, I was able to translate some elements using Google Translate.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

Thank you.

rootkit

Hi

Please note that those logs are corrupt.

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rootkit

Hi

Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID: 201111111017003

I will send you further instructions via email in about 15 minutes.

Thank you.