Auto Update Fails
Hi Have noticed that since past 2 Days my Bitdefender Fails to Auto Update and Also when i try to Update manually it fails
The Error Code shown is 1022, have attached the screen shot of the error and also have already run the support tool
Comments
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Hi Have noticed that since past 2 Days my Bitdefender Fails to Auto Update and Also when i try to Update manually it fails
The Error Code shown is 1022, have attached the screen shot of the error and also have already run the support tool
Support File Uploadedhttp://www.mediafire.com/?k0874fc0acikdv6
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Hi Have noticed that since past 2 Days my Bitdefender Fails to Auto Update and Also when i try to Update manually it fails
The Error Code shown is 1022, have attached the screen shot of the error and also have already run the support tool
Added The Tracert Log Also/applications/core/interface/file/attachment.php?id=8639" data-fileid="8639" rel="">upgradelog.txt
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Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0 -
Have Sent the PM with Media Fire Link
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Hi
Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID: 201111111023787
I will send you further instructions via email in about 15 minutes.
Thank you.0 -
the issue remains the same after following your emailed instructions
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Hello
Please check your inbox.
Thank you.0 -
issue stays the same even after following your second email instructions.
We use draytek router 2820n, without any firewall restrictions on it besides facebook.
even after enabling facebook the issue stays the same.0 -
Hello
Could you please plug the cable directly in your network card?
Let me know if are able to update the product know.
Thank you.0 -
disabeling Facebook block did not solve the issue.
So completly removed it and all is well now.
What i fail to understand is why would blocking facebook block bitdefender updates?
am using Keyword to block facebook
Anyways lets consider this issue solved as i can update now.
But if you could let me know any ideas on why blocking facebook blocks bitdefender updates (nothing else gets blocked am able to do everything else)
it will be much appreciated0 -
Hello
We have the Safego protection module integrated in Bitdefender 2012.
You have all the details about it here:
http://safego.bitdefender.com/
In some cases, we push some updates for this module via Automatic Update. Your router was set to block anything related to Facebook. It was a conflict generated by that rule.
Please feel free to contact us with any additional questions or concerns.
Have a nice day.0 -
Thanks fro AL Your Help
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Hi
Thank you for your feedback.
I declare this topic resolved.
Have a great weekend.0
