Reporting Not Running

JohnDublin

Here we go again ...

I am currently and still have two months left on my BitDefender 2011 Total Security subscription.

Windows still tells me to this day every-time I start my PC that it my A/V is not running and I have to run a .exe file that was provided by BitDefender to start the software everytime I reboot my PC.

I had an ongoing issue ever since I installed BitDefender 2011 Total Security.

Last night I decided to try BitDefender 2012, downloaded the trial, uninstalled 2011.

This morning when I rebooted my PC ... I get the message as below

But BitDefender tells me

Same problem again ....

I contacted your live support, amazingly under the title of technical support and the words of wisdom from the girl there was to "try and re-install", if I wasn't so ###### off I would have laughed.

So, the solution is simple ... either someone within Bitdefender can help me resolve this issue or after three years of using your software, I am going to go back to ESET Nod 32.

I appreciate in the greater picture that my annual subscription of £39.99 wont mean a great lot to BitDefender .....

But if I cant get some proper support, at least someone trying to help me, not some shambles of an executable file I need to run every-time I start my PC as I had to do during the whole subscription of BitDefender TS 2011, Well I wlll endeavour to post this post on every A/V forum there is, to make folk aware.

I might seem like I am over reacting, but 9 months of my 12 month subscription I never got the issue resolved (I have the numerous correspondence tickets and email if you would like to see them).

And even after I explained this to your support live staff today, I was asked to re-install.

Is there anybody within Bitdefender that can help ?

BitDefender 2012 Total Security

Windows 7 64 Bit

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

JohnDublin

Cristi

I have decided to go with another A/V .... I aint removing another A/V again and re-installing BD even though my subscription is still live

I suppose its a case of too little too late ..

Although thanks for offering to help

Regards

John

rootkit

Hi John

Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Take care.