Here we go again ...
I am currently and still have two months left on my BitDefender 2011 Total Security subscription.
Windows still tells me to this day every-time I start my PC that it my A/V is not running and I have to run a .exe file that was provided by BitDefender to start the software everytime I reboot my PC.
I had an ongoing issue ever since I installed BitDefender 2011 Total Security.
Last night I decided to try BitDefender 2012, downloaded the trial, uninstalled 2011.
This morning when I rebooted my PC ... I get the message as below
But BitDefender tells me
Same problem again ....
I contacted your live support, amazingly under the title of technical support and the words of wisdom from the girl there was to "try and re-install", if I wasn't so ###### off I would have laughed.
So, the solution is simple ... either someone within Bitdefender can help me resolve this issue or after three years of using your software, I am going to go back to ESET Nod 32.
I appreciate in the greater picture that my annual subscription of £39.99 wont mean a great lot to BitDefender .....
But if I cant get some proper support, at least someone trying to help me, not some shambles of an executable file I need to run every-time I start my PC as I had to do during the whole subscription of BitDefender TS 2011, Well I wlll endeavour to post this post on every A/V forum there is, to make folk aware.
I might seem like I am over reacting, but 9 months of my 12 month subscription I never got the issue resolved (I have the numerous correspondence tickets and email if you would like to see them).
And even after I explained this to your support live staff today, I was asked to re-install.
Is there anybody within Bitdefender that can help ?
BitDefender 2012 Total Security
Windows 7 64 Bit
