Error Update (-1011)
I can't update Bitdefender Internet Security 2012 (version 15.0.34.1437).
Event Details: "An error occurred during the update (-1011). If the problem persists,please check online support website at: http://www.bitdefender.com". Please help me.
Comments
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I can't update Bitdefender Internet Security 2012 (version 15.0.34.1437).
Event Details: "An error occurred during the update (-1011). If the problem persists,please check online support website at: http://www.bitdefender.com". Please help me.
Mate try the following......
- Reboot you system in SAFE MODE
- Goto Program Files\Bitdefender
- Under Bitdefender look for the folder "NAG"
- Right Click on it and go into Properties
- Under Properties, go into Security
- Under Security, Allow "FULL CONTROL" to all the users showing under "Group or user names"
- Reboot
Now try updating your BD...... Hopefully it should do it now without a problem....
Regards
HassaN0 -
Mate try the following......
- Reboot you system in SAFE MODE
- Goto Program Files\Bitdefender
- Under Bitdefender look for the folder "NAG"
- Right Click on it and go into Properties
- Under Properties, go into Security
- Under Security, Allow "FULL CONTROL" to all the users showing under "Group or user names"
- Reboot
Now try updating your BD...... Hopefully it should do it now without a problem....
Regards
HassaN
I can't look for folder "NAG"0 -
I can't look for folder "NAG"
Its in the folder of Bitdefender.........
Oh ok.............. I know.....
If ure using BD 2011, it should be in Program Files\Bitdefender\Bitdefender 2011\...............
If ure using BD 2012, it should be in Program Files\Bitdefender\Bitdefender 2012\.................
I hope u find it now............0 -
Its in the folder of Bitdefender.........
Oh ok.............. I know.....
If ure using BD 2011, it should be in Program Files\Bitdefender\Bitdefender 2011\...............
If ure using BD 2012, it should be in Program Files\Bitdefender\Bitdefender 2012\.................
I hope u find it now............
I manage but I can't find it.0 -
Problem is not remain although I don't do anything.
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Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you.0 -
HI realkaka
it seems there is some network connectivity problem due to which its unable to download from website .
thanks for informing that its resolved automatically .0 -
Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0 -
Today, I'm facing this problem again!
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what kind of internet connection do you have (trough a router, dialup etc)?
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Welcome back.
Do you have the latest build installed?
http://forum.bitdefender.com/index.php?showtopic=28172
http://forum.bitdefender.com/index.php?showtopic=28647
Thank you.0 -
also try to run in cmd (start - run - cmd and press enter ) the following command:
"tracert upgrade.bitdefender.com" without the quotes and post the result here
this will tell if the update server can be reached by your computer0 -
Problem sometimes is happenned. today, problem is not occur. I'm understand it
" />0 -
Welcome back
Thank you for your feedback.
It could be related to your internet connection. Please make a call so they can check your line.
Have a nice day.0
