I can't update Bitdefender Internet Security 2012 (version 15.0.34.1437).
Event Details: "An error occurred during the update (-1011). If the problem persists,please check online support website at: http://www.bitdefender.com". Please help me.
I can't update Bitdefender Internet Security 2012 (version 15.0.34.1437). Event Details: "An error occurred during the update (-1011). If the problem persists,please check online support website at: http://www.bitdefender.com". Please help me.
Mate try the following......
- Reboot you system in SAFE MODE
- Goto Program Files\Bitdefender
- Under Bitdefender look for the folder "NAG"
- Right Click on it and go into Properties
- Under Properties, go into Security
- Under Security, Allow "FULL CONTROL" to all the users showing under "Group or user names"
- Reboot
Now try updating your BD...... Hopefully it should do it now without a problem....
Regards
HassaN
Mate try the following......- Reboot you system in SAFE MODE - Goto Program Files\Bitdefender - Under Bitdefender look for the folder "NAG" - Right Click on it and go into Properties - Under Properties, go into Security - Under Security, Allow "FULL CONTROL" to all the users showing under "Group or user names" - Reboot Now try updating your BD...... Hopefully it should do it now without a problem.... Regards HassaN
I can't look for folder "NAG"
Its in the folder of Bitdefender.........
Oh ok.............. I know.....
If ure using BD 2011, it should be in Program Files\Bitdefender\Bitdefender 2011\...............
If ure using BD 2012, it should be in Program Files\Bitdefender\Bitdefender 2012\.................
I hope u find it now............
Its in the folder of Bitdefender......... Oh ok.............. I know..... If ure using BD 2011, it should be in Program Files\Bitdefender\Bitdefender 2011\............... If ure using BD 2012, it should be in Program Files\Bitdefender\Bitdefender 2012\................. I hope u find it now............
I manage but I can't find it.
Problem is not remain although I don't do anything.
Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you.
HI realkaka
it seems there is some network connectivity problem due to which its unable to download from website .
thanks for informing that its resolved automatically .
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
http://www.sendspace.com
or
http://www.mediafire.com
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.
Today, I'm facing this problem again!
what kind of internet connection do you have (trough a router, dialup etc)?
Welcome back.
Do you have the latest build installed?
http://forum.bitdefender.com/index.php?showtopic=28172
http://forum.bitdefender.com/index.php?showtopic=28647
also try to run in cmd (start - run - cmd and press enter ) the following command:
"tracert upgrade.bitdefender.com" without the quotes and post the result here
this will tell if the update server can be reached by your computer
Problem sometimes is happenned. today, problem is not occur. I'm understand it " />
Welcome back
Thank you for your feedback.
It could be related to your internet connection. Please make a call so they can check your line.
