Internet Browsers Crash Repeatedley

I have purchased Bitdefender Internet Security 2012, installed and udpated a few months ago. I had experienced a lot of problems including browsers crashing or hangs, then random bsod's after an attempted update had failed. So I uninstalled and used Zone Alarm trial until it ran out and reinstalled Bitdefender hoping an update would fix it.

Now there is no more BSOD's, but I still get the random internet browser crashing, it will crash all browsers that are currently running (Firefox and Chrome). I have to relog or restart computer to start browsing again. I am using Windows XP SP3.

Is there a fix for this or any help is appreciated.

Thanks,

Henry.

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Comments

abbie

Hi tuplaq,

welcome to BTDS forum.

please chek if you have install other antivirus tools in you system which may be lead to conflict with BTDS .

IF not try to use latest version of browser and check with another browser .

rootkit

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

rootkit

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rootkit

Hi Henry

Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:

201112171004428

I will send you further instructions via email in about 20 minutes.

Thank you.

hyip001

Hello Chris, I have followed the email instructions but the problem seems to continue. I am not sure if this is related, but I randomly freeze while playing a game (Starcraft 2), though I think it is something to do with the firewall settings, as this did not happen until Bitdefender was installed.

If possible, I would like to download and install Bitdefender Internet Security 2011, and see my problem goes away or not. Can you help me to do this and where I can find the download.

Thanks.

nikki605

Links to all the BD 2011 English language versions full-file downloads can be found in this pinned topic.

Regards,

rootkit

Hello

Let me know if you need for information from us.

Take care.