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Active Virus Control Issues.

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Cadith
Cadith
in Antivirus

Good evening.


Active Virus control is preventing me from playing certain games on my steam, which is obviously a inconvenience. I would appreciate any assistance that you might be able to offer in regards to this issue. Thank you :)


Please note that I did follow the thread on how to add things to the exclusion list, it did not work at all.


Also I could not access the support page because the 'Product' choice drop down menu only has other, restricting me from submitting my request.


Thank you for any assistance. :)

Comments

  • pboca
    pboca
    Options

    Hi,


    could you please give us more details on this issue?


    Which are the games you have problems with and how Active Virus control is preventing you from playing certain games, it declares them as malware or if you turn OFF Active Virus Control, then the game works?


    Thank you for your feedback.

  • rootkit
    rootkit ✭✭✭
    Options

    Hi Cadith


    Have you also created exclusions for Active Virus Control(no only the On Access scanner)?


    http://forum.bitdefender.com/index.php?showtopic=30945


    Thank you.

  • Cadith
    Cadith
    Options

    Chris, that was the first thing I did since that article is pinned :).


    It seems to be only affecting my steam games. It pops-up stating that Active Virus control has deemed launcher as harmful and has been terminated. Bitdefender 2010 never gave this issue. It's quite strange.

  • Cadith
    Cadith
    Options
    Chris, that was the first thing I did since that article is pinned :).


    It seems to be only affecting my steam games. It pops-up stating that Active Virus control has deemed launcher as harmful and has been terminated. Bitdefender 2010 never gave this issue. It's quite strange.


    And I did disable the Active Virus control to check, sadly no effect :(

  • rootkit
    rootkit ✭✭✭
    Options

    Welcome back


    Let's try something: please upgrade to Bitdefender 2012 and let me know if you still receive that error.


    http://forum.bitdefender.com/index.php?act...f=211&id=42


    Thank you.

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