Parental Categories Settings Not Saved

coolcool1227

I am trying to made settings in the a.dult Profile of Parental Control Categories, e.g I want to block only matur.e Content and ######, but they again set to Allow and some other category in random set to blocked. I have tried doing so for the other Profiles also, but face the same problem.

rootkit

Hi ONT

Could you please send me a support tool report over PM and post here some screenshots?

Thank you.

coolcool1227

PM sent.

rootkit

Hi Omer.

Could you please upgrade to 15.0.35 to see if this issue is still reproducing on your machine?

Also, recreate the logs because the last archive had some corrupt files.

Thank you.

coolcool1227

The issue remains even after updating to the latest Build 15.0.35.1486.

I'll recreate the logs and send you later.

rootkit

Welcome back ONT.

I am waiting for those logs.

Thank you.

coolcool1227

PM sent

rootkit

Hi Omer

Please tell me, Paranoid Mode is turned on?

Thank you.

coolcool1227

Hi Omer

Please tell me, Paranoid Mode is turned on?

Thank you.

Hi

My PC's Windows was crashed some days ago and I did fresh installation of Windows and Bitdefender, but still facing the said issue. Also I've noticed that if I blocked any a.dult Profile of Parental Control Categories, and turn OFF the Category Filter and then Turn ON it again, some other profile is blocked. Also the said issue remains whether the Paranoid Mode is "ON" or "OFF".

rootkit

Hello

Since you have a fresh operating system, I will need new logs. I will compare these with the old ones to see what is changed now.

Thank you.

coolcool1227

Hi

PM sent.

coolcool1227

Any update?

rootkit

Hello

We are currently investigating the issue.

I will get back to you these days with more details. Take care.

coolcool1227

Any update?

rootkit

Hi

A product update was released. Your build should be 15.0.37.1560(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=28172

Let me know if the situation is solved. Have a nice day.

coolcool1227

The said issue remain even after updating to the latest Build 15.0.37.1568. Waiting for further support.

coolcool1227

Isn't it taking too late to fix the said issue?

rootkit

Hello

This discussion will continue over here:

http://forum.bitdefender.com/index.php?showtopic=31230

Thank you.