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Parental Categories Settings Not Saved

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coolcool1227
coolcool1227 ✭✭✭
edited December 2011 in Parental control

I am trying to made settings in the a.dult Profile of Parental Control Categories, e.g I want to block only matur.e Content and ######, but they again set to Allow and some other category in random set to blocked. I have tried doing so for the other Profiles also, but face the same problem.

Comments

  • rootkit
    rootkit ✭✭✭
    Options

    Hi ONT


    Could you please send me a support tool report over PM and post here some screenshots?


    Thank you.

  • coolcool1227
    coolcool1227 ✭✭✭
    Options

    PM sent.

  • rootkit
    rootkit ✭✭✭
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    Hi Omer.


    Could you please upgrade to 15.0.35 to see if this issue is still reproducing on your machine?


    Also, recreate the logs because the last archive had some corrupt files.


    Thank you.

  • coolcool1227
    coolcool1227 ✭✭✭
    Options

    The issue remains even after updating to the latest Build 15.0.35.1486.


    I'll recreate the logs and send you later.

  • rootkit
    rootkit ✭✭✭
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    Welcome back ONT.


    I am waiting for those logs.


    Thank you.

  • coolcool1227
    coolcool1227 ✭✭✭
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    PM sent

  • rootkit
    rootkit ✭✭✭
    Options

    Hi Omer


    Please tell me, Paranoid Mode is turned on?


    Thank you.

  • coolcool1227
    coolcool1227 ✭✭✭
    Options
    Hi Omer


    Please tell me, Paranoid Mode is turned on?


    Thank you.


    Hi


    My PC's Windows was crashed some days ago and I did fresh installation of Windows and Bitdefender, but still facing the said issue. Also I've noticed that if I blocked any a.dult Profile of Parental Control Categories, and turn OFF the Category Filter and then Turn ON it again, some other profile is blocked. Also the said issue remains whether the Paranoid Mode is "ON" or "OFF".

  • rootkit
    rootkit ✭✭✭
    Options

    Hello


    Since you have a fresh operating system, I will need new logs. I will compare these with the old ones to see what is changed now.


    Thank you.

  • coolcool1227
    coolcool1227 ✭✭✭
    Options

    Hi


    PM sent.

  • coolcool1227
    coolcool1227 ✭✭✭
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    Any update?

  • rootkit
    rootkit ✭✭✭
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    Hello :)


    We are currently investigating the issue.


    I will get back to you these days with more details. Take care.

  • coolcool1227
    coolcool1227 ✭✭✭
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    Any update?

  • rootkit
    rootkit ✭✭✭
    Options

    Hi :)


    A product update was released. Your build should be 15.0.37.1560(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?showtopic=28172


    Let me know if the situation is solved. Have a nice day.

  • coolcool1227
    coolcool1227 ✭✭✭
    Options

    The said issue remain even after updating to the latest Build 15.0.37.1568. Waiting for further support.

  • coolcool1227
    coolcool1227 ✭✭✭
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    Isn't it taking too late to fix the said issue?

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    This discussion will continue over here:


    http://forum.bitdefender.com/index.php?showtopic=31230


    Thank you.

This discussion has been closed.

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