Some Options Not Saved

coolcool1227

Following options are not saved upon restart

1) Automatic Laptop Mode --- when turned ON, it again OFF upon restart

2) Anonymous Usage Report --- when OFF, it again ON upon restart

System Architecture

Product: Bitdefender Total Security 2012 Build 15.0.34.1437

OS: Windows XP Professional SP3

Processor: 2.33 GHz

RAM: 3 GB

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Comments

Maaz

Following options are not saved upon restart

1) Automatic Laptop Mode --- when turned ON, it again OFF upon restart

2) Anonymous Usage Report --- when OFF, it again ON upon restart

System Architecture

Product: Bitdefender Total Security 2012 Build 15.0.34.1437

OS: Windows XP Professional SP3

Processor: 2.33 GHz

RAM: 3 GB

reported this bug almost 3 months ago.

Via official ticket and via the forum.

no response whatsoever........

laptop mode is important as I have a heavy duty laptop and need to save as much battery power as possible.

Bitdefender team, any response?

is this being dealt with?

rootkit

Hi guys

I need some support tools to take a look over your settings from the product.

You can send them via PM. Please don't forget to specify the issue.

http://forum.bitdefender.com/index.php?showtopic=29927

Thank you.

Maaz

Hi guys

I need some support tools to take a look over your settings from the product.

You can send them via PM. Please don't forget to specify the issue.

http://forum.bitdefender.com/index.php?showtopic=29927

Thank you.

did that twice already.

got response from danny starting it was a known issue and had something to do with xml not saving correctly.

same old issue will be resolved shortly, but it never got fixed our resolved.

just look at my ticket history and you should find support tool logs in your system.

rootkit

Hello

We are aware of these issues and we are currently working to solve them.

Thank you.

coolcool1227

Any reply would be appreciated.

weGenaLid20

the same here with me, any help?

thank you.

coolcool1227

When I turned OFF the option Data Protection in Privacy Control, it turns ON upon restart.

rootkit

Hello

We are aware of this issue with the main interface and we are currently working on a permanent fix. I will get back to you with more details.

Have a great weekend.

coolcool1227

Now Paranoid Mode is disabled after restart even set to ON.

coolcool1227

Following options setting not saved after restart

1) Enable Game Mode keyboard shortcut (when set OFF, it revert to ON)

2) Monitor Wi-Fi connections (when set ON, it revert to OFF)

3) Paranoid Mode (when set ON, it revert to OFF). This is very irritating problem.

coolcool1227

3) Paranoid Mode (when set ON, it revert to OFF). This is very very irritating problem as sometimes Firewall block the rule or process automatically and the user could not know what happened since there is no indication or pop-up.

rootkit

Hello Omer

We currently still investigating this.

I will get back to you with an answer this week!

Take care.

coolcool1227

More topics related to the subject issue.

1) Block Port Scan Option, Re-enable on Restart

2) Parental Categories Settings Not Saved

3) Yahoo Messenger Encryption Status

rootkit

Hello Omer

We are currently investigating these issues.

I will get back to you these days with some conclusions.

Have a great weekend!

coolcool1227

Hello Omer

We are currently investigating these issues.

I will get back to you these days with some conclusions.

Have a great weekend!

Whats update? The issue has not been fixed even after several months.

gts1983

Hello Omer

We currently still investigating this.

I will get back to you with an answer this week!

Take care.

"I will get back to you with an answer this week!" This is the third week of April, Hello!

easrcoastcreative

"I will get back to you with an answer this week!" This is the third week of April, Hello!

Wow I just purchased this piece of software based on review I would have not wasted my money...I cannot even save settings when using customized ...had to uninstall and re-install and go with factory default this is unacceptable!!!!!!!!!!!!!!

and after reading this and other post about this software not functioning properly well it was a waste of money.

it's sad state when a company has an outstanding issue with a simple save custom settings for over 3 months and yet fail to fix it....I sure as ###### like to know why the software get hi marks because in my book it average 5 out of 10

gts1983

Wow I just purchased this piece of software based on review I would have not wasted my money...I cannot even save settings when using customized ...had to uninstall and re-install and go with factory default this is unacceptable!!!!!!!!!!!!!!

and after reading this and other post about this software not functioning properly well it was a waste of money.

it's sad state when a company has an outstanding issue with a simple save custom settings for over 3 months and yet fail to fix it....I sure as ###### like to know why the software get hi marks because in my book it average 5 out of 10

When you are a actual BD user, you'll understand what the program can do to your computer. This can never be a award winning program, just no way! Lots of bugs from the day came out, slow your computer more than a spyware and the support are crappy. They always promise a response at a given time but never happen!

gts1983

Hello Omer

We currently still investigating this.

I will get back to you with an answer this week!

Take care.

This post shows clearly how lacking they are! "I will get back to you with an answer this week!" Time stamp April 2, 2012 at 7:22PM. This is the end of April and still no response. Hello anybody home?

rootkit

Hello everyone

Sorry for the delayed reply.

I can tell that the issue with Automatic Laptop mode that is set to OFF after reboot has been solved in .39 build.

The update is scheduled to be released at the end of this month.

When the update will be released on the servers, the changelog will be posted here.

Your patience is appreciated.

Thank you very much.

coolcool1227

Updated to the latest Build 15.0.39.1639 but the issue remain.

rootkit

Hello

In the .39 build, the first issue from this topic, (Automatic Laptop Mode --- when turned ON, it again OFF upon restart) was resolved.

Please check it out and let me know.

Take care.

JAGUARS

So it takes more than 4 months to resolve only issue. How long it will take to fix the remaining?....may be in years....what you say?

coolcool1227

Hello

In the .39 build, the first issue from this topic, (Automatic Laptop Mode --- when turned ON, it again OFF upon restart) was resolved.

Please check it out and let me know.

Take care.

Have you released .39 Build for US version? My BD is still .38 Build.

rootkit

You can download .39 build that was released for the UK market from here:

http://forum.bitdefender.com/index.php?sho...st&p=143091

Have a great day!

coolcool1227

Re-installation is time consuming and I am not interested in doing so. Rather I would like to add/configure the Update Servers for UK in my current Bitdefender which is for US? Is it possible? And why are you not releasing updated Build for US?

Rampant

Probably 39 build has a problem, and therefore has been withdrawn.

coolcool1227

Does the Forum is look at by someone from Tech?

rootkit

Probably 39 build has a problem, and therefore has been withdrawn.

Hello

There is no issue with .39 build. It is up & running for the UK and RO markets as we speak.

For the US market, I already explained the situation over here:

http://forum.bitdefender.com/index.php?sho...st&p=142390

Take care.

Timse201

and the german market?

rootkit

Hello

Usually, the update for US is launched together with the one for DE and FR markets.

Please be patient.

Have a great weekend!