One Question To Bitdefender Support

Danne S

HI

Im trying to investigate errors an such in Bitdefender Internet Security 2012 and Bitdefender Antivirus 2012 and have a question

about it.

Am I allowed to editing Bitdefenders XML configuration files for troubleshooting purpose or is this illegal?

rootkit

Hello

Modifying those could cause crashes. It is not recommended to modify those files because you don't know to which module belongs that file. Also, some of them are protected and you ca not modify the default parameters.

If you want to test things, do it please in a virtual machine.

Thank you.

Danne S

Hi Cristian

Ok..well I allready know that ..and yes Im going to test Bitdefender in a virutal machine

And one other thing..instead of creating a new tread about error and such I report here in this tread instead..

I have found some intresting vaules in some XML files

After extracted bitdefender_is_2012_32b.exe and extracted localization.cab and looking In perfmon.xml file

Ive found the following Values

perfmon.xml

<?xml version="1.0" encoding="UTF-8" ?>

<perfmon>

<enabled>1</enabled>

<idleInterval>3</idleInterval>

<levelpoor>3.0</levelpoor>

<levelgood>5.0</levelgood>

<minhddrecindex>6.0</minhddrecindex>

<mincpurecindex>2.5</mincpurecindex>

<minmemrecindex>5.0</minmemrecindex>

<minCPU>15</minCPU> <<<<<<<<<<<<<Chouldnt it be 0 cpu usage as minimum state ?

<maxCPU>25</maxCPU>

<minCPUIdle>15</minCPUIdle>

<maxCPUIdle>95</maxCPUIdle> <<<<<<<<<<<< Isnt cpu usage kind of high value in idle state?

</perfmon>

I report when i find somthing new to report

rootkit

Hello

Those values were created taking in consideration the new configurations from these days but also older machines(let's say 8 years old).

Thank you.

Danne S

Hi Christian

I Installed Bitdefender Internet Security 2012 on a virtual Windows XP environment..it run for about 5 min..and then as usual ended

with errors.

I used Microsofts Process Monitor (Former Sysinternals) and managed to capture all error events from start until Bitdefender Service ended with errors

I have a logfile..but I cant upload it..so what do I do? Where do I send it?

rootkit

Hello

Upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Danne S

Hello

Upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Well..I have never send files like this before.. Im trying to sen it from sendspace and I have uploaded the file and entred my e-mail adress but dont know which adress to send it to

So how could I do?

Never mind..I found how to do it..send you the link

rootkit

Hello

I've looked over that log. Interesting stuff in there.

It will be great if you could send me a support tool log. This utility will also collect the actual settings from the product.

http://forum.bitdefender.com/index.php?showtopic=29927

Thank you.