Traffic Light Beta

_ricky_

I am unable to install Traffic Light Beta on my windows XP

check my pics below

i have tried to change the location of install also but result is the same

what i should do ??????????

help asap

rootkit

Hello

Do you have Service Pack 3 installed?

Do you have any other Bitdefender product installed on the same machine?

Thank you.

_ricky_

Yes i have windows XP sp3 and i dont have any other product of Bitdefender installed!!

Also it used to work earlier on but after i uninstalled it one day .. the setup isnt getiing instaled again dnt know why

zeus.bd

Did you have it installed before ?

_ricky_

yes it was installed earlier but i uninstalled it due to some reasons and so now its not getting installed its showing error during 32 setup files ater few percent

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

Unknown

BTW, when is this ever going to go out of Beta?? Thank you.

rootkit

Hello

TrafficLight Standalone is a special product and it has to be tested before the final version, event if the beta period is long.

I will try to provide you an approximate ETA next week.

Thank you. Happy Holidays!

_ricky_

today when i tried too install it again this error came up

rootkit

Welcome back

Please run a quick scan on that system just to be sore that is clean.

[how to USE THE BITDEFENDER QUICKSCAN]

Bitdefender QuickScan is an online scanning tool that uses a new technology to combine intelligent local scanning and in-the-cloud scanning which detects e-threats in memory quickly.

- Using your favorite web browser visit: http://quickscan.bitdefender.com/ and install the required ActiveX/Plugin when prompted;

NOTE! A detailed installation and compatibility guide can always be found at:

http://forum.malwarecity.com/index.php?showtopic=23

- click on "Start" and read the END USER SOFTWARE LICENSE AGREEMENT carefully; Select the "Accept" button to use the QuickScan tool or "Exit" if you do not agree with the terms and conditions;

- Allow the scanning process a few moments to complete;

- When the scan is over click on "Report" in order to open the log in the default text editor; Save the log to a location of your choice (e.g. Desktop) and send it to us attached to the reply to this topic.

We will analyze all the data and get back to you ASAP.

Thank you. Take care.

_ricky_

Here is QUICKSCAN pic alongwith REPORT

i hope now u can solve my problem

pls bro do something fast its been so many days now

if u want to see my pc i can give you my team viewer id so that you can solve it on my pc

Also if there is any OFFLINE version of this pls let me know maybe that can solve the whole issue

/applications/core/interface/file/attachment.php?id=8978" data-fileid="8978" rel="">Report_2012_01_03_17.20.14.txt

rootkit

Hi

The rapport looks good. The computers looks clean.

Download and install the software and then run it to clear your computer's registry:

http://www.ccleaner.com/download

Once the cleaning is complete it's recommended to restart your computer.

After that try again to reinstall the product.

Thank you.

_ricky_

bro i use ccleaner everyday

have been using it from years

how to solve the issue i have provided you all the info now

come to my team viewer if u want

rootkit

Hello

Please reboot in Safe Mode and manually delete the installation folder.

After that, reboot in Normal mode and clean the registry using this tool:

http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning

[How to restart in SAFE MODE With Networking]

- Restart the computer;

- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;

- Select "SAFE MODE With Networking"

These days a new version was released and everything should be OK now.

Thank you.