Refuse To Give Refund If Unhappy With Product

Hello all, I wanted to let you know that after working with BitDefender since October, 2011. BitDefender refuses to give me a refund even though they still have not provided a fix for the Trufos error that caused my computers to crash. I want you all to know the problems you are in for if you are getting the Trufos error, too. I had to purchase Norton in order not to have to keep reloading my operating syatem after the Trufos errors. Buyers beware.

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rootkit

Hi DLL

Could you please provide me your ticket ID so I can take a look in the system?

Thank you. Take care.

glub@q.com

Hi DLL

Could you please provide me your ticket ID so I can take a look in the system?

Thank you. Take care.

The ticket ID is:201111061011452. This is the worst customer service I've ever had. My computer isn't protected and my money was taken by people with an inferior product.

glub@q.com

Another ticket is : 201111041017496. I thought it had been fixed but it had not and actually got much worse after this. My computers crashed and the operating ststem had to be reloaded, but I was still having problems even with the new operating system. When I uninstalled Bitdefender and installed Norton instead, I haven't had any more problems and I am now protected. With the Trufos error, I wasn't being protected and my computer was crashing. This is why I want a refund but the support people say no. I did my due diligence by giving you guys 2 months to fix the problem. I can't have computers that crash all the time in order not to hurt your feelings.

rootkit

Hi Debra

I have escalated your request to the Customer Service Department.

You will be contacted Tuesday by email or here on the forums.

Thank you for your patience. Happy New Year!

rootkit

We have acknowledged your refund request for order 9728709 and it has been sent to Sales Department. You will soon receive a confirmation e-mail that your order has been refunded.

Thank you for your time. Take care.

glub@q.com

I have not received the email yet. I did receive an email that says my auto renewel has been canceled but it gives no other details at all. Is this the email you are referring to?

rootkit

Welcome back Debra

You will receive another email soon. Thank you. Take care.

George R.

Hello Debra,

Our online payment company - Avangate has acknowledged the request for a refund and they will process the order in the following 24 hours.

Please let me know if I can be of further assistance.

Regards,

George

glub@q.com

Thanks for your help. I was told I couldn't have a refund so I really appreciate how fast you took care of this. I may retry your product next year. I was a happy customer with the 2011 version. I'll let you know if I don't end up getting my money back. Thanks, again.

rootkit

Hi Debra

The issue that you encounter on your machine (the one with Trufos and Bdselfpr, that is discussed on this topic http://forum.bitdefender.com/index.php?showtopic=30509) has been investigated by our developers.

This is the final conclusion:

http://forum.bitdefender.com/index.php?sho...st&p=132451

Thank you for your time.