Everytime When Log On The System 15 Minutes Black Screen

parker

hi, this issue happens from one of my friend:

here is the situation:

after i installed bitdefender 2012, everytime i log on the system, my screen will be black screen for 15 minutes,, it's a long time.(there is no any other security software in my pc)

if i uninstall bitdefender 2012, everything is fine.

i do not know why, and i have a support tool for you, pls help analysis, thank you

parker

hi, this issue happens from one of my friend:

here is the situation:

after i installed bitdefender 2012, everytime i log on the system, my screen will be black screen for 15 minutes,, it's a long time.(there is no any other security software in my pc)

if i uninstall bitdefender 2012, everything is fine.

i do not know why, and i have a support tool for you, pls help analysis, thank you

support tool download address:http://bbs.bitdefender-cn.com/BDSP_YANG-PC_2012_01_12_20_14.zip

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

parker

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Hi Christian,

i have found out the problem.

this is caused by safe qq :http://im.qq.com/qq/2011/safe/

downloadlink:http://dl_dir.qq.com/qqfile/qq/QQ2011/QQ2011(QQProtect2.1).exe

QQ is the most pop IM in china, in this version QQ contains security module that conflict with bitdefender.

rootkit

Hello

I will need to test some things and I will get back to you with an answer. Until, please temporary uninstall that software and let me know if you still encounter any issue after the reboot.

Thank you.