Cannot Connect To Ip Cameras On My Network

kyklop

I'm using BIS 2012 and it prevents me from connecting to IP cameras that are physically on the very same network.

I cannot connect to cameras neither using the software (Videoviewer) provided from the camera company nor from the web browser.

Problem started right after i upgraded to BIS 2012.

I am able to see the cameras when i uninstall antivirus software.

I am using windows 7 Professional.

You can find the log file created with Bitdefender_Supporttool at the following link.

http://www.sendspace.com/file/l8oqwg

rootkit

Hi

Welcome to our forums.

I will analyze the current case and come back with an answer.

Thank you.

rootkit

Hi again

Do you have a download link for that software? (Videoviewer)

Thank you.

kyklop

Hi again

Do you have a download link for that software? (Videoviewer)

Thank you.

you can find the setup file at the following link. since it came with the cameras on a CD i had to upload it.

but the problem is not only with the software, i cannot connect to cameras neither with internet explorer or firefox (i was able before BIS 2012)

http://www.sendspace.com/file/4f88lk

rootkit

Hi

Please right click on BitDefender icon from system tray(the "B" icon) and choose "Show". In the main window, click on "Settings". From the advanced interface, click on Privacy Control module and select the Antiphishing tab.

Please disable all the options from there and reboot your machine.

Let me know if everything is OK now.

kyklop

Hi

Please right click on BitDefender icon from system tray(the "B" icon) and choose "Show". In the main window, click on "Settings". From the advanced interface, click on Privacy Control module and select the Antiphishing tab.

Please disable all the options from there and reboot your machine.

Let me know if everything is OK now.

Hi Christian,

Thanks for the advice but disabling antiphishing doesn't change anything, I am still unable to connect to cameras.

Its been like a month and Bitdefender crew cannot seem to find a solution?... this is really disappointing.

rootkit

Hello

A product update was released. Your build should be 15.0.37.1560(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=28172

Let me know if the situation is solved. Have a nice day.