Cannot Install Bitdefender
Hello
i was using Bitdefender Antivirus Plus 2012 as trial version few days ago and i was very satisfied with it and i was willing to purchase license , but suddenly yesterday when i started the windows i found Bitdefender's taskbar icon showing as greyed out and is totally disabled i tried to figure out why ? it says cannot start Bitdefender service ..
when i used process explorer i found that the Bitdefender process every time getting executed it getting terminated i thought i have infected with a virus that is killing the process so i installed another antivirus programs and scanned the system with many rootkit , malware scanners and no virus or malwares get detected . then i tried to remove Bitdefender and install it again , when i tried to install it again i found the bitdefender installation is closing and exiting out after a while when it starts to download files from internet .
then i tried to install the full Bitdefender x64 installer and when i try to install it , it show an error "Bitdefender installation has failed" .. i tried to use the Bitdefender uninstaller tool and disable UAC and windows firewall and run the installer as administrator but still no luck
i really don't know why this happens and if the reason coz of a virus or a rootkit that's killing the Bitdefender or a problem with the system .
please help me out and tell me what to do .
Thanks in advance
Comments
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nvm , problem is solved .
it was a problem with Microsoft Visual C++ 2010 Redistributable Package
it was broken so i reinstalled it again and everything is fixed0 -
Nice self diagnostics sp1d3r net, thanks for your follow up post.
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Hello
These cases regarding Microsoft Visual C++ 2010 Redistributable can be solved in this way:
http://forum.bitdefender.com/index.php?showtopic=30059
Thank you.0