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Registration Problems

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MrDutch
MrDutch
in Installation

Dear BitDefender people,


I heard many good stories about BitDefender Total Security (also tests from av-comparatives.org) and decided to quit with NOD32 and test BitDefender, if it's a nice product.


But, when i install the trialversion on my Windows 7 64-bits computer, it asks for 'Complete Registration'. When i click on that link for the first time, it created an MyBitdefender profile. Nothing more! Now the welcome screen of TS2012 'MyBitDefender'. So it should be okay, right? When i restart my pc, the same question about 'Complete Registration' is showing on the welcome screen!!!!!! When i logon with my google email, the information says: resend activation email. When i click on that link, everytime it says: not possible!


I allready fully uninstalled, ccleanded and registrercleander my pc and install the software again but nothing changes!!!!


Please, I really would like to enjoy your product, but it makes it hard right now!

Comments

  • rootkit
    rootkit ✭✭✭
    Options

    Hi :)


    Welcome to our forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • MrDutch
    MrDutch
    Options
    Hi :)


    Welcome to our forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.


    Christian,


    The big problem is that your product, Total Security 2012, everytime I reboot, forget my Gmail login, so everytime I have to manual logon to my gmail acount before I can run an update or so...

  • MrDutch
    MrDutch
    Options
    Christian,


    The big problem is that your product, Total Security 2012, everytime I reboot, forget my Gmail login, so everytime I have to manual logon to my gmail acount before I can run an update or so...


    And then it constantly asking about 30 days registration bla bla...

  • rootkit
    rootkit ✭✭✭
    Options

    Welcome back :)


    Yes, I know those Events related to the Update module.


    Please send me the required information and I will get back to you with a possible solution.


    Thank you.

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