Stuck On Set-up

lbuckinghamb@gmail.com

Have been trying to install, all went well, on install progress screen, has 4 items, the only one completed is application files. "Scan system files for viruses" has been at 85% for close to 20 hours! I sent an email for help, no reply as yet.

Very frustrating,

please help,

LBB

beiker

Sorry to hear that but have you tried calling them at 1-954-928-2780?

Looks like you may need to restart the installation but call them first I suggest to check out options.

rootkit

Hello

Welcome to our forums.

Please use the information from this KB article before the installation of the product:

http://www.bitdefender.com/support/How-to-...-issue-887.html

Also, you can find here the installation steps:

http://forum.bitdefender.com/index.php?act...f=241&id=44

Thank you.

lbuckinghamb@gmail.com

Sorry to hear that but have you tried calling them at 1-954-928-2780?

Looks like you may need to restart the installation but call them first I suggest to check out options.

Thanks for the response.

Have un-installed and installed 4 times. Have done all the basic "baby steps" and am now ready for a refund!

rootkit

Hello

Have you follow the steps from my post over here?

http://forum.bitdefender.com/index.php?sho...st&p=134872

Do you have any other security solutions on that machine?

Thank you.

lbuckinghamb@gmail.com

Hello

Have you follow the steps from my post over here?

http://forum.bitdefender.com/index.php?sho...st&p=134872

Do you have any other security solutions on that machine?

Thank you.

Hi Christian,

I did follow and now have been asked to do the "log" thing......will not move at all, have tried 2 times and it just does not move. No other security issues that I can see, have even done c-cleaner to see if that would help. I do have an "empty" folder from BD 2010 that will not be removed, did all the basics to remove.

Thanks for your thoughts.

Linda

rootkit

Hello

You have been asked to do a log?

Could you please provide me the ticket ID?

Thank you.

lbuckinghamb@gmail.com

Hi Christian,

They found McAfee, which I removed and still will not install, scan stuck on 32%.

Ticket ID:201202041007882

Thank you,

LBB

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

sharknerd

HI can I do this too? I have been going through the same issues for two days now and ready to throw in the towel

rootkit

Hello

Yes, you can do that. Send me the file over PM.

Thank you.

lbuckinghamb@gmail.com

Hi Christian,

I sent the autoruns file via Sendspace. Did you recieve it? Still not loading.

Linda

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rootkit

Hello

Please check your email. I have sent you new instructions.

Thank you.