Poor Customer Service By Bit Defender
I have posted complaint vide ticket 201201291001231 on first week of Jan 2012., and till date no workable solution is provided to me.
Also, no reply to my reminder made by their customer care as on date.
Please see below email correspondences for information.
Regards
Anand N
Bangalore
From: na9075@gmail.com
Sent: Sunday, February 05, 2012 5:55 PM
To: BitDefender Customer Care
Cc: sales@bitdefender.com
Subject: Re: [Ticket ID:201201291001231] Bitdefender 2012 Blocking Stock Live Feeds
Refer my original complaint....
Further note that the sbicapsec stock trading website using Sun Java ver 1.6.30 to connect with live stream quotes......
Is bit defender blocking the Java activities...?
Also, refer my email dt. 01 Feb., your customer care resolved the same issue for other customer...
However, no details is available in the forum...
This is first time, I have experienced that one of the most slow and technically poor service.. compared to Kaspersky, AVG and Norton (I have used in the past)
Regards
Anand N
Bangalore
From: na9075@gmail.com
Sent: Saturday, February 04, 2012 8:04 AM
To: BitDefender Customer Care
Cc: sales@bitdefender.com
Subject: Re: [Ticket ID:201201291001231] Bitdefender 2012 Blocking Stock Live Feeds
Reminder....
Please note that my query is not resolved by your customer support for more than 2 weeks.
anand n
From: na9075@gmail.com
Sent: Friday, February 03, 2012 6:19 PM
To: BitDefender Customer Care
Subject: Re: [Ticket ID:201201291001231] Bitdefender 2012 Blocking Stock Live Feeds
Reminder....
anand n
From: na9075@gmail.com
Sent: Wednesday, February 01, 2012 10:03 PM
To: BitDefender Customer Care
Subject: Re: [Ticket ID:201201291001231] Bitdefender 2012 Blocking Stock Live Feeds
Dear Sir,
I have tried all the steps as you have recommended... except step 9 as my required page is an https page.
however, no result arrived out.. a screen shot is placed below for your reference.
Please refer your old docket 201104061008511.. some customer had sbicapsec stock trading platform...and faced the same issue of mine...
His issue was resolved by your team by ip config correction (as per your forum - http://forum.bitdefender.com/index.php?showtopic=20723)
let me know, how the case was resolved in above ticket...?
Regards
N Anand
Comments
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Hello
I am sorry for the delay of our answer and I hope to assist you in a timely fashion from now on. I would like to take advantage of this opportunity to convey our apologies in regards to the situation created.
Please check your inbox for further details and send us the required information.
Take care.0
