Bidefender Is 2012 Blocking Office 2012?

ruberlio

Hi,

I have installed Bitdefender Is 2012 on my PCs and i am actually facing an issue on modifying and saving my excel sheet, When i unsinstalled Bitdefender IS, the issue seems to be solved again but i need my antivirus program for protection purpose. Can someone help me on this? Thanks in advance...

Regards,

Ruberlio

rootkit

Hello

What error do you receive?

Could you please post here a screenshot?

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

ruberlio

hello,

Kindly see attached the log file. Through this you can have an idea on the issue am facing.Thanks for your help

Regards,

ruberlio

rootkit

Hello Ruberlio

By Office 2012 do you mean Office 15, that is now in Beta test?

Thank you.

ruberlio

Hello Christian,

I have office 2007 on my pc and the error message i posted came from Office 2007. Do you think that BIS 2012 is incompatible with Office 2007?

Regards,

Ruberlio

rootkit

Hello

Please also send me the logs.

You have all the details here:

http://forum.bitdefender.com/index.php?sho...st&p=135539

Thank you.

ruberlio

Hello Christian,

Sorry for delaying to reply! How should i get the logs? kindly advise ...

Regards,

ruberlio

rootkit

Hi Ruberlio

You have all the details listed in this topic.

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.