[resolved] Fatal Error During Installation!

sadisztik

Hi!, having a problem with my new purchase of bitdefender AWAKE 2012, every time i try and install it scans everything fine then comes to the 'install files' part and i get a 'fatal error during installation' ...i've tried running it as admin and i still get the same issue...i've had issue with bitdefender 2011 in the past but i figured i'd give you guys another chance...but once again its becoming more and more difficult to use your program..how do i fix this problem.

pc specs

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)

Language: English (Regional Setting: English)

System Manufacturer: Alienware

System Model: Aurora

BIOS: Default System BIOS

Processor: Intel® Core i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz

Memory: 6144MB RAM

Available OS Memory: 6134MB RAM

Page File: 3116MB used, 9151MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

rootkit

Hello

Please follow the steps from here to install Bitdefender:

http://www.bitdefender.com/support/How-to-...-issue-887.html

Thank you.

sadisztik

Hello

Please follow the steps from here to install Bitdefender:

http://www.bitdefender.com/support/How-to-...-issue-887.html

Thank you.

hi i actually resolved the issue myself thank you anyway x

rootkit

Hello

Thank you for your feedback.

Could you please tell me how did you managed to solve the current issue?

Also, when you removed Bitdefender 2011, have you used the uninstall tool?

Take care.

sadisztik

Hello

Thank you for your feedback.

Could you please tell me how did you managed to solve the current issue?

Also, when you removed Bitdefender 2011, have you used the uninstall tool?

Take care.

Hi, Basically my issue was permission related for some reason the access was denied to my 'appdata' not very computer savvy but i just basically right clicked on my admin account changed the permissions on the bitdefender folder and then once access was granted i just tried installing again, and it worked thankfully!

and yes i did use the Bitdefender 2011 uninstall tool

thank you and take care also

rootkit

Hello

Welcome back.

We are glad that you managed to install the product.

Since this issue was resolved, I declare this topic closed.

Take care.