Problem With Installing Trafficlight!

myusuf85

I'm using win 7 and IE 9, I have been trying to install TrafficLight but each time I get an error ... any help please

rootkit

Hello

Welcome to our forums.

Please install this Redistributable first and reboot the PC:

http://www.microsoft.com/download/en/details.aspx?id=13523

After this, rerun the installation kit and let me know if everything is OK now.

Thank you.

myusuf85

still having the same problem

rootkit

Hello

Did you right click on the installation and choose Run as administrator?

Take care.

myusuf85

yes i did but the installation failed again..

rootkit

Hello

Have you tried to redownload the installation kit? Also, the original download was made from our website?

Thank you.

myusuf85

i redownloaded the installation kit but that did not help ... see what i get in the screenshot below.. i am so sad

rootkit

Hello

We recommend using the new Bitdefender QUICKSCAN for an extra layer of protection;

[how to USE THE BITDEFENDER QUICKSCAN]

Bitdefender QuickScan is an online scanning tool that uses a new technology to combine intelligent local scanning and in-the-cloud scanning which detects e-threats in memory quickly.

- Using your favorite web browser visit: http://quickscan.bitdefender.com/ and install the required ActiveX/Plugin when prompted;

NOTE! A detailed installation and compatibility guide can always be found at:

http://forum.malwarecity.com/index.php?showtopic=23

- click on "Start" and read the END USER SOFTWARE LICENSE AGREEMENT carefully; Select the "Accept" button to use the QuickScan tool or "Exit" if you do not agree with the terms and conditions;

- Allow the scanning process a few moments to complete;

- When the scan is over click on "Report" in order to open the log in the default text editor; Save the log to a location of your choice (e.g. Desktop) and attach it in your next reply here.

Thank you.

myusuf85

will that fix the problem???

rootkit

Hello

I need to know if your PC is infected.

Do you have a Bitdefender product installed on that PC? Would you like to test one of our desktop products, that has TrafficLight integrated?

Let me know so I can send you further instructions.

jamies

Hello

I need to know if your PC is infected.

Do you have a Bitdefender product installed on that PC? Would you like to test one of our desktop products, that has TrafficLight integrated?

Let me know so I can send you further instructions.

I was also facing this same problem. However, I ran Registry cleaner software which helped to remove old entries of previous anti-virus which might have been conflicting with the new installation.

Now it is working fine. Try to remove the traces of your previous anti-virus. It could help.

rootkit

Hello

Welcome to the forums.

Glad to hear that. let me know if you have other questions.

Have a great weekend!