Bsod When Using Bitdefender

Jbot

After installing Bitdefender Internet security I am getting random Blue Screens of Death.

Stop: Page_Fault_in_nonpage_area

Error message: 0X0000050 (0XFFFFF8A018914508, 0X0000000000000001, 0FFFFF800033F6617, 0X0000000000000002)

I can prove the minidump if I have to.

Please help me out here,

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

Jbot

Thanks you for your reply. I will run the program, but do I have to wait for another BSOD before the program will give the content you need??

rootkit

Hello

No, you don't need to wait for a another BSOD. Just run it and send me the log.

Thank you.

Jbot

PM send

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.