I received the email regarding product renewal. So I decided to renew for another year using the link provided in the email.
At the end of the process I received my activation code.
However, there are no instructions whatsoever on what to do with this. There was a link to the download of software - I already have 2012 installed - do I have install it again with the new download link? Could you make the instructions clearer on this web screen please?
I then tried to find where to enter my activation code. Once again the instructions on how to do this should be on the web page that displays the code.
I finally found the licence info which said I had 66 days to go whereas my renewal email said I had 10 days to go??????????????
So do I wait for 66 days and enter my activation code? and then do i get another year and extra three months from the date I entered the code or the date I purchased it?
I would suggest you review your renewal process and the instructions you display on your web page as this is completely confusing.