Internet Security 2012 Freezes My System

danboi

my computer freezes up when i run a antivirus scan. Keyboard and mouse won't respond, and System Tray clock freezes. The only way to recover is to force a reboot.

Also my internet speed became incredibly slow.

Webpages are not loading at all sometimes. browser use is firefox.

I like the program but this really have to be fixed. Please help.

If you need any more information, just tell me.

Kind regards,

Danny Bailey

Specs:

windows 7 ultimate 64 bit

amd athlon 64 x2 dual core 4200+

2x nvidia geforce 6600 gt Sli

2gb ram

rootkit

Hi

Welcome to the forums.

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.