Autopilot Mode

volts1

Can someone explain to me,

why the autopilot mode turns on and off by itself?

Is this a normal event?

Thank you!

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

volts1

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

I clicked on the link. And followed the directions. I have done it twice, and each time the safebox folder on my desktop is empty.

I can't recreate the event, as I don't know how to. It is a ranfom event that I can't predict. I'm not sure what I'm doing wrong.

The next time the autopilot shuts off by itself I will try to use the supprt tool again to see if it will extract any information at that time.

I know nothing about how computers operate, but I can follow directions to a tee.

If you have any other suggetions that I should try please let me know.

Thank You for your help!!!

rootkit

Hello

You have an altered file in the product.

Please follow these steps and reinstall the product.

http://forum.bitdefender.com/index.php?act...f=241&id=44

Take care.