Cannot Log Into Safebox

Safebox will not log in; it says 'You are not logged in', even though I am logged into My Bitdefender.

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Please follow the steps explained in the article below and send me via PM the generated log file:

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

Hello

Do you have Auto Sync turned off? If yes, the behavior is normal.

Also, the connection to our servers could also be influenced by your internet connection.

Take care.