Bitdefender Internet Security 2012 Installation Has Failed

miscreant_ghost

hello, i cannot install bitdefender internet security 2012, i have tried every solution in this forum but nothing changed, please help me...

thank you in advance

error:

"bitdefender installation has failed. please try again later"

System:

dell inspiron 1564

win 7 ultimate 64bit

4gb memory

320 hdd

intel core i3

PS: i have downloaded the original trial installation kit from bitdefender.com

PS2: i have used the provided software to produce log file and i have uploaded it to mediafire.com which you can download it from following link:

http://www.mediafire.com/?z7vvoeydi87ic3d

PS3: i had bitdefender internet security 2011 which i have uninstalled it before trying to install bitdefender IS 2012, also i have used the bitdefender removal tool to ensure nothing has left...

PS4: my connection:

miscreant_ghost

please help me!!!!!

rootkit

Hello

Welcome back.

Please use the offline installation kit to install Bitdefender:

http://forum.bitdefender.com/index.php?showtopic=27870

When you are prompted to check for the latest files, just say No.

Take care.

miscreant_ghost

Hello Christian and thank you for your help, but unfortunately it didn't work for me and the problem still exist with exactly the same error...

rootkit

Hello

Welcome back.

Please redownload the installation kit and follow the steps from here to install it:

http://www.bitdefender.com/support/How-to-...-issue-887.html

Thank you.

miscreant_ghost

hello again christian

first of all thank you very much for your kind helps...

again i did what have you said but unfortunately the error is still there, exactly the same, it's driving me crazy please, i love bitdefender and i want it, please help me

thank you in advance

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

miscreant_ghost

hello christian,

thank you very much for your kind helps,

i have sent the PM,

thank you in advance

rootkit

Hello

I think you have some strange permissions on your current user and Bitdefender can not create some files in the system.

Please create a new administrator account on your current operating system and install Bitdefender on that account.

http://www.howtogeek.com/howto/5261/beginn...t-in-windows-7/

The software will be also available on your current account.

Let me know if everything is OK now.

Take care.

miscreant_ghost

hello again christian

as always i have to appreciate your kindness for your nice helps...

unfortunately the last solution didn't work...

- i created an account as administrator and tried to install bitdefender but the same error happened...

- i tried to install bitdefender from safe mode but nothing...

- i changed my C drive ownership (properties>security>advanced>owner>edit) to my current user with "replace owner on subcontainers and objects" checked and after restarting windows tried to install again but nothing...!

- i used the following command to reset my permissions but still nothing:

icacls * /T /Q /C /RESET

- i followed the instruction explained in following link but again nothing changed...

http://forum.bitdefender.com/index.php?sho...48&hl=owner (post #11)

it's driving me crazy i don't know what else to do, i can't reinstall my windows, also my windows is working completely fine and i am sure that it's not have a very major problem! but as i said i don't know what to do next, i love bitdefender and i can't give up, please help me, i am waiting for your kind and sharp helps...

thank you very very much...

miscreant_ghost

i used "chkdsk /F" but it doesn't help either...

rootkit

Hi

Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:

201203171007651

I will send you further instructions via email in about 20 minutes.

Thank you.

miscreant_ghost

hello again christian,

thank you very much, i have replied your email...

thank you in advance

miscreant_ghost

christian please help me......

rootkit

Hello

Welcome back.

I will reply to your email ASAP.

Take care.

miscreant_ghost

hello christian and thank you for your email, but unfortunately it didn't help me either...

i have replied your email and i'm still waiting for your help....

thank you very very much in advance

rootkit

Hello

Please check you email in about 10 minutes.

Thank you.