Emails Disappearing

I work at home and on the web. I have my email client (Outlook) open and am checking emails pretty much constantly. I often notice an email come into the Inbox and then just disappear. I check to see if it went into the Junk E-Mail folder but it's not there. This happens about twice a day. What is happening? I've never experienced this before using BitDefender. Where are they going? Some of these may be important.

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Sculley

Hello??????????????????????????????????????????????????????????????????????

Sculley

BD - how do you get some support around here? Kaspersky answers their forums within minutes or hours. Every time I post here it takes days. It's been 5 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

rootkit

Hello Sculley

Sorry for the delayed reply.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Sculley

Just sent you the download link. Please RSVP ASAP.

rootkit

Hello Sculley

Fist off all, let me clear some things: Bitdefender does not delete email messages. When a spam message is detected, it is tagged with [sPAM} in the subject. When an infected message is detected, the email is moved to Spam folder.

Also, I can see that you are using Microsoft Office 2003. Bitdefender Antispam toolbar from Bitdefender 2012 is only compatible with Microsoft Office 2007/2010.

In this case, please check the settings in your email client or reset them to default.

Take care.

Sculley

In this case, please check the settings in your email client or reset them to default.

Take care.

Please explain what this means and how to do it.

Also, I used Kaspersky for years before using Bitdefender and my emails never disappeared. It started happening when I started using Bitdefender.

Sculley

Please explain what this means and how to do it.

Also, I used Kaspersky for years before using Bitdefender and my emails never disappeared. It started happening when I started using Bitdefender.

rootkit

Hello

Sorry for the delayed reply.

You have a here a small tutorial about Office:

http://jeffwouters.nl/index.php/2011/06/ho...e-2003-profile/

Have a great weekend!