Total Security Installer Crashing
Hi, this is my first post. I am trying to get your trial version installed but every time i try, i only get up to the agree and continue screen before it either crashes or gives me an error code 0xc0000417. I have tried to use the uninstall tool and tied the offline install as well... i have even tried to go in to safe mode to see if it will work that way but still nothing.
I have attached one of the crashes in a screenshot. if there is anything else you like me to try, just say so and i will give it a try.
Comments
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Hello
Welcome you our forums.
Please use the offline installation kit to install the product.
http://forum.bitdefender.com/index.php?showtopic=27870
Let me know if you need assistance on this.
Take care.0 -
hi christian, thanks for the reply but i have tried this one as well and still get the error, also im running windows 7 64bit ultimate if that helps anymore
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also here is another screenshot from another error i have been getting as well...
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Hello
Have you tried to download the installation kit with another browser like Google Chrome or Mozilla Firefox?
Thank you.0 -
im using firefox 10.0.2 i will try with another browser and see if that makes any difference
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ok well thats IE 9.0.8112.16421 64-bit Edition & Google Chrome 17.0.963.79M done and still the same result...
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Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you.0 -
ok pm sent... please help me fix this ASAP...
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just a followup msg to see how things r going christian? as i would like to get this on my pc ASAP as i have no virus protection at all and if i can get this working then i will be going out and getting the full version not long after...
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Hello
Welcome back.
Something is corrupting the installation kit.
Do you have a wireless connection or a mobile connection? Do you have a router?
Thank you.0 -
its all good christian, i resolved the problem... i did a system restore from 2 weeks ago and it installed.... i dont know what happened but it seemed to fix it so im not complaining...! thanks anyway... but i do have another problem now, since i have had it installed my ram usage has gone through the roof... is there a way to fix that? thx
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Hello
Please send me another log to check if everything is OK now.
You have all the details over here:
http://forum.bitdefender.com/index.php?sho...st&p=138421
Take care.0
