Total Security Installer Crashing

NuBee1983

Hi, this is my first post. I am trying to get your trial version installed but every time i try, i only get up to the agree and continue screen before it either crashes or gives me an error code 0xc0000417. I have tried to use the uninstall tool and tied the offline install as well... i have even tried to go in to safe mode to see if it will work that way but still nothing.

I have attached one of the crashes in a screenshot. if there is anything else you like me to try, just say so and i will give it a try.

rootkit

Hello

Welcome you our forums.

Please use the offline installation kit to install the product.

http://forum.bitdefender.com/index.php?showtopic=27870

Let me know if you need assistance on this.

Take care.

NuBee1983

hi christian, thanks for the reply but i have tried this one as well and still get the error, also im running windows 7 64bit ultimate if that helps anymore

NuBee1983

also here is another screenshot from another error i have been getting as well...

rootkit

Hello

Have you tried to download the installation kit with another browser like Google Chrome or Mozilla Firefox?

Thank you.

NuBee1983

im using firefox 10.0.2 i will try with another browser and see if that makes any difference

NuBee1983

ok well thats IE 9.0.8112.16421 64-bit Edition & Google Chrome 17.0.963.79M done and still the same result...

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

NuBee1983

ok pm sent... please help me fix this ASAP...

NuBee1983

just a followup msg to see how things r going christian? as i would like to get this on my pc ASAP as i have no virus protection at all and if i can get this working then i will be going out and getting the full version not long after...

rootkit

Hello

Welcome back.

Something is corrupting the installation kit.

Do you have a wireless connection or a mobile connection? Do you have a router?

Thank you.

NuBee1983

its all good christian, i resolved the problem... i did a system restore from 2 weeks ago and it installed.... i dont know what happened but it seemed to fix it so im not complaining...! thanks anyway... but i do have another problem now, since i have had it installed my ram usage has gone through the roof... is there a way to fix that? thx

rootkit

Hello

Please send me another log to check if everything is OK now.

You have all the details over here:

http://forum.bitdefender.com/index.php?sho...st&p=138421

Take care.