Bitdefender Total Security 2012 Installation Has Failed Win7 64-bit

mikek

I have an open support ticket #201203031012419 (was working with Ana).

I am unable to complete the install of BitDefender 2012. No matter what I have tried I get the message "Installation has failed". Steps I have taken...

How to install Bitdefender 2012

http://forum.bitdefender.com/index.php?act...f=241&id=44

How to fix "Bitdefender installation has failed" issue

http://www.bitdefender.com/support/How-to-...-issue-887.html

Removed the following programs as requested:

- Spybot Search & Destroy

- Windows Defender

- Spyware Blaster

- Microsoft Antimalware

Rebooted and ran the Bitdefender uninstall tool using "Run as Administrator".

Rebooted and downloaded the latest installation kit from here (and on another machine and transferred to the machine in question):

http://download.bitdefender.com/windows/de...ts_2012_64b.exe

I would like to get this resolved as this system is running without Firewall, UAC, and Antivirus at the moment. Thanks.

rootkit

Hello James.

Welcome to our forums.

I will study your case and get back to you with an answer ASAP.

Thank you.

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

mikek

File sent. Thanks Christian.

At this point, I am left wondering if the problem has to do with a corrupted user profile or broken permissions. I previously tried some of the solutions for permissions, they had no effect.

I will await your analysis before taking any problem solving steps.

rootkit

Hello

Thank you for the file.

I will analyze it and reply back via email.

Take care.

mikek

Christian,

Did you get my PMs? They don't seem to be saved under my Sent Items.

Please reply on the forum, my registered email address at the forum, or PM only as I do not currently have access to the email from the original ticket ID. Thank you.

rootkit

Hello

I have analyzed the log an reply via email over ticket 201203031012419.

LE: I now understand the current situation, I will change the email address now and reply back via email.

rootkit

Hi

I have created this ticket using you email address, the one that you used to register on the forums and I will reply in about 5 minutes.

201203161025192

Have a nice day.